SCENT - ACCURATE ANSWERS✔✔ Skin, coat, ears, nails, teeth
HOP Assessment: Skin - ACCURATE ANSWERS✔✔ Looking for
lumps, irritation, flaking, fleas or ticks
HOP Assessment: Coat - ACCURATE ANSWERS✔✔ Evaluate
condition of coat, look for any mats or shedding fur
HOP Assessment: Ears - ACCURATE ANSWERS✔✔ Check to see if
the ears are clean & odour-free. Looking for signs of infection or other
conditions.
HOP Assessment: Nails - ACCURATE ANSWERS✔✔ Look at length
of nails. Identify if there are any splits, breaks, or overgrown issues.
HOP Assessment: Teeth - ACCURATE ANSWERS✔✔ Looking for any
signs of odour, tartar, and other dental issues that may require attention.
, Setting the hydrosurge - ACCURATE ANSWERS✔✔ -Ultra Clean
(Tangerine) shampoo for basic bath
-Flow rate at 50% ("Leave Here" mark)
Check-In Procedures - ACCURATE ANSWERS✔✔ -Greet Pet Parent
-Confirm name of pet
-ASSESS FIRST (HOP)
+Make sure to tell PP that you're doing the Hands On Pet Assessment
+Verbalize what you're finding during HOP
-RECOMMEND(!!!) service upgrades
-Check-in on computer
-Ask service questions:
+Shots/Sedation in last 48 hrs
+Treated for fleas & ticks
+History of aggression toward people/animals
+Health/Behaviour issues (seizures, diabetes, arthritis, allergies, etc.)
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