CVS Pharmacy Technician Exam Questions and Correct Answers the Latest Update and Recommended Version

Blue Trash Bags → PHI (Personal Health Information) and PII (Personally Identifiable Information)- name, address, DOB, social security number, prescription number, and any medical information PII → Personally Identifiable Information PHI → Personal Health Information Green Trash Bags → Empty amber viles, prescription bottles, and boxes. Clear Bags → Regular garbage. HIPAA → A privacy act that helps maintain privacy and security of the PHI of patients. DAW Codes → Dispense as Written. 3 main codes we see in the pharmacy. 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel! 1 | P a g e | G r a d e A + | 2 0 24 / 2 0 2 5 DAW 0 → No product selection indicated. DAW 1 → Substitution not allowed by prescriber. DAW 2 → Patient requested product dispensed. Out of Stock Scans → Completed every Saturday (the day before order day). Done to verify what we actually have in stock and what we don't. What you must do before placing an order → Complete all Rx Return to Stock (because you might have it) → Processed overstock, damaged, or outdated items (because it may look like you have more than you actually do) → Straighten and face the pharmacy (things may be there but misplaced). What you must do to ensure an accurate order → Cycle counts, Label Maintenance, Out of Stock Scans, and Review Reports must be performed consistently and accurately. Cycle Counts → Reports generated in the RF machine to ensure we have the correct amount of medication on hand. 2 types of Cycle Counts 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel! 1 | P a g e | G r a d e A + | 2 0 24 / 2 0 2 5 → Store Initiated and System Generated Store Initiated → When you notice a shortage of medication and input it into the RF machine manually. System Generated → A report that generates every day and must be completed by 10AM TIL → Target Inventory Level- necessary to create value for your store and the patients. BOH → Balance on Hand- the quantity of drugs in the pharmacy. BOO → Balance on Order- how much of a product you want to order. Low BOH → If your BOH is low, an order will be needed so that it meets the amount of drugs your store needs for the patients. AIMRx → Advanced Inventory Management for the Pharmacy. The report we use for the CVS Warehouse. Care Check Plus Program 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel! 1 | P a g e | G r a d e A + | 2 0 24 / 2 0 2 5 → A program that targets certain prescriptions as they are processed through our computer. Educates the patients on their medication, condition, and may give them coupons for over the counter medications related to tneir prescription. Pick Up → Serve customers picking up their prescription(s) in the pharmacy. Drop Off → Critical piece of the prescription fulfillment process. The customer's first interaction with the pharmacy. Input prescriptions, edit/run insurance, manage OT, make service calls to patients when necessary. Drive-Thru → Responsible for both Drop Off and Pick Up tasks. Production → Fills prescriptions to keep the process flowing and ensure medications are filled when promised. 1 OZ= ?ML → 30 ML 2 OZ= ?ML → 60 ML 3 OZ= ?ML → 90 ML 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel! 1 | P a g e | G r a d e A + | 2 0 24 / 2 0 2 5 4 OZ= ?ML → 120 ML 5 OZ= ?ML → 150 M