ISQS 3344 Burns Texas Tech Exam 1 Questions and Correct Answers the Latest Update and Recommended Version
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Course
ISQS
Institution
ISQS
Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting
→ Cost accounting
Which one of the following statements about the scope and direction of operations
management is FALSE?
answ...
ISQS 3344 Burns Texas Tech Exam 1
Questions and Correct Answers the Latest
Update and Recommended Version
Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting
→ Cost accounting
Which one of the following statements about the scope and direction of operations
management is FALSE?
answer with letter
a.
Today, sustainability is placing increased pressure on all goods-producing and service-
Identify the statement about goods and services that is NOT true?
answer with letter
a.
Some very significant differences exist between goods and services that create different
demands on the operations function.
b.
A service is any primary or complementary activity that does not directly produce a physical
product.
c.
Designing and managing operations in a goods-producing firm is quite similar to that in a
service-providing organization.
d.
Services that do not involve significant interaction with customers can be managed much the
same as goods in a factory.
→ c
Which one of the following statements is TRUE regarding a customer benefit package (CBP)?
answer with letter
a.
The size of the circles in the CBP framework can signify the relative importance of each good
and service.
b.
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