WGU C215 Operations Management PVDC Final Questions and Correct Answers the Latest Update and Recommended Version
5 views 0 purchase
Course
WGU C215
Institution
WGU C215
Which definition is used for quality, evaluates how well a product performs its intended
function?
→ Fitness for use
14 points for quality improvement
→ Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
ISO 9000
→ Set of int...
WGU C215 Operations Management
PVDC Final Questions and Correct
Answers the Latest Update and
Recommended Version
Which definition is used for quality, evaluates how well a product performs its intended
function?
→ Fitness for use
14 points for quality improvement
→ Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
ISO 9000
→ Set of international standards on quality management and quality assurance, critical to
international business
→ -TQM process consists of 13 published standards and guidelines
→ -Like when joint commission shows up at the hospitals
Checklist
→ A list of common defects and the number of observed occurrences of these defects.
scatter diagram
→ a plot of two variables showing whether they are related
→ includes the voice of the customer and value stream
Job Design
→ It does not have anything to do with people.
→ -The process by which managers decide how to divide tasks into specific jobs
waiting time
→ -Screen patients and fast track those with minor ailments
→ -amount of time a process has been waiting in the ready queue
Service location decisions
→ -proximity to customers
→ -Quality of life issues
proximity to customers
→ -key factor of a location analysis for a service company
→ -if you need to have a car repaired, you wont drive too far.
Capacity Planning
→ Hospital- Capacity is beds and output is the patients. If you have 1 pt for 2 days and
one for 3 days. The output is how many patients and not how many beds we have.
capacity utilization
→ are you using more workers and what are your resources? Measures how much of the
available capacity is actually being used. Measures effectiveness.
1|Page| GradeA+ | 2 0 0 2 5
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TestTrackers. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
