Five Guys Manager Certification
Questions With Complete Solutions
Where did Five Guys first open up? - correct answer...✔✔Arlington, Virginia
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What year did five guys first open? (its on the black hat) - correct answer...✔✔1986
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From the years 1986-2001? - correct answer...✔✔
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Five Guys opens five locations around the DC metro area, perfects their business, and starts t
I I I I I I I I I I I I I I I
o build a cult-like following.
I I I I
What happened in the year 2002? - correct answer...✔✔Five Guys decides DC metro-
I I I I I I I I I I I I
area residents shouldn't be the only ones to experience their burgers and start to franchise in
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Virginia and Maryland. I I
What happened in the year 2003? - correct answer...✔✔
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Five Guys sells out of franchise territory within 18 months and starts to open the rest of the cou
I I I I I I I I I I I I I I I I I I
ntry for franchise rights.
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2003 - Present - correct answer...✔✔Five Guys continues to expand.
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How many different ways can someone order a hamburger. - correct answer...✔✔
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There are over 250,000 possible ways to order a burger at Five Guys.
I I I I I I I I I I I I
What type of beef do we use? - correct answer...✔✔We use only 100% all-
I I I I I I I I I I I I I
American fresh ground beef, with the exception of Canada and the UK where the meat is local
I I I I I I I I I I I I I I I I
Are there freezers at Five guys? Is anything ever frozen? - correct answer...✔✔
I I I I I I I I I I I I
There are no freezers at Five Guys, just coolers. Nothing is ever frozen.
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What oil do we use for the fries? - correct answer...✔✔Peanut Oil
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Where do we get our potatoes from? - correct answer...✔✔Only above the 42th parallel.
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Does our menu contain trans fat? - correct answer...✔✔Nope
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What are the five guys first names? - correct answer...✔✔
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The Five Guys are Jim, Matt, Chad, Ben and Tyler.
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Customer perception of Five Guys starts where? - correct answer...✔✔
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Customer perception of Five Guys starts in the parking lot. The parking lot and curb in front of F
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ive Guys should be clean with no debris, trash, cigarette butts, etc
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AGRADESOLUTIONS
,True or false, grease stains are allowed as long as they are out side of the doors. -
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correct answer...✔✔False. There should never be a grease stain in front of the doors.
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During inclement weather what should be done? - correct answer...✔✔
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During inclement weather you should place wet floor signs and mats at all entrances.
I I I I I I I I I I I I I
How should our doors look? - correct answer...✔✔Doors should be clean and smudge free.
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How many neon open signs should be at ever five guys? - correct answer...✔✔2
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What types of signage should be at every door? - correct answer...✔✔
I I I I I I I I I I I
There should be signage with the hours of operation, the store's phone number, and on-
I I I I I I I I I I I I I I
line ordering visible outside the restaurant.
I I I I I
At what volume should music be at? - correct answer...✔✔
I I I I I I I I I
Music should be set at an appropriate level. It should be easy to hear the person next to you, bu
I I I I I I I I I I I I I I I I I I I
t not the tables across the room.
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How should the lighting be at five guys? - correct answer...✔✔
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Lighting should be bright and inviting. There should never be a burned- I I I I I I I I I I I
out light bulb in Five Guys.
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At what level should trash cans be changed? - correct answer...✔✔
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Trash cans should never be more than half full. I I I I I I I I
How should trash cans be emptied? - correct answer...✔✔
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They should be wheeled to the back to be changed. Trash cans should never be changed in fro
I I I I I I I I I I I I I I I I I
nt of the customer.
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How should potatoes be stacked? How tall should they be stacked? - correct answer...✔✔
I I I I I I I I I I I I I
Potatoes should be stacked "Lincoln log" style. They can be stacked 5 high against a wall or wi
I I I I I I I I I I I I I I I I I
ndow and 4 high when free-standing. I I I I I
How high can peanut oil be stacked? - correct answer...✔✔
I I I I I I I I I
Boxes of peanut oil should never be stacked more than 2 high.
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What is to be done with empty dunnage racks? (the metal racks that the potatoes go on) -
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correct answer...✔✔
I I
No empty dunnage racks should be in the dining area. Empty dunnage racks should be taken t
I I I I I I I I I I I I I I I I
o an out of the way area in the back.
I I I I I I I I I
What is done with peanut boxes? - correct answer...✔✔
I I I I I I I I
There should be 2 open and available boxes of peanuts. They should always be at least ¾ full
I I I I I I I I I I I I I I I I I I
and should have a 5 oz. metal scoop.
I I I I I I I
AGRADESOLUTIONS
, How much of the potato boats are to be in each box? - correct answer...✔✔
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¼ sleeve of peanut boats available.
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How should the comment board be kept? - correct answer...✔✔
I I I I I I I I I
The comment board should be in an easily accessible location and should be stocked with unli
I I I I I I I I I I I I I I I
ned comment cards and crayons.
I I I I
Where should the laminated toppings card be? - correct answer...✔✔
I I I I I I I I I
There should be a laminated toppings card available at each register. This should be availabl
I I I I I I I I I I I I I I
e to the customers.
I I I
How should the tip jar be kept? - correct answer...✔✔
I I I I I I I I I
A tip jar labeled TIPS with a black sharpie should be available next to the registers.
I I I I I I I I I I I I I I I
How much money should be in the tip jar in the morning and why? - correct answer...✔✔
I I I I I I I I I I I I I I I I
The tip jar should be spiked with 5 one dollar bills to encourage tipping.
I I I I I I I I I I I I I
What is the temperature range that cold food must be kept at? - correct answer...✔✔
I I I I I I I I I I I I I I
Cold foods must be stored between 33° to 41°F / 0.6° to 5°C.
I I I I I I I I I I I I
What is the temperature range that hot food must be kept at? - correct answer...✔✔
I I I I I I I I I I I I I I
Hot foods must be stored above 140°F / 60°C.
I I I I I I I I
Cold foods must return to the temperature safety zone within ___ hours. - correct answer...✔
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✔2
All shelving must be ____ how many inches above the ground? - correct answer...✔✔
I I I I I I I I I I I I I
6 inches
I
When should one change their gloves? - correct answer...✔✔
I I I I I I I I
Always change gloves after leaving the kitchen or if gloves become dirty. Change gloves whe
I I I I I I I I I I I I I I
n you switch positions especially from POS to another position. Always change gloves after pl
I I I I I I I I I I I I I I
acing meat on the grill. I I I I
What are the forms of contamination in a restaurant? - correct answer...✔✔
I I I I I I I I I I I
Biological, physical, and chemical. I I I
Define biological contamination. - correct answer...✔✔
I I I I I
When hazardous microorganisms called "pathogens" are passed on to food.
I I I I I I I I I
Define physical contamination. - correct answer...✔✔
I I I I I
When hazardous foreign or naturally occurring objects are introduced to food.
I I I I I I I I I I
Define chemical contamination. - correct answer...✔✔
I I I I I
When cleaning/sanitizing agents contaminate food due to improper use or storage.
I I I I I I I I I I
AGRADESOLUTIONS
Questions With Complete Solutions
Where did Five Guys first open up? - correct answer...✔✔Arlington, Virginia
I I I I I I I I I I
What year did five guys first open? (its on the black hat) - correct answer...✔✔1986
I I I I I I I I I I I I I I
From the years 1986-2001? - correct answer...✔✔
I I I I I I
Five Guys opens five locations around the DC metro area, perfects their business, and starts t
I I I I I I I I I I I I I I I
o build a cult-like following.
I I I I
What happened in the year 2002? - correct answer...✔✔Five Guys decides DC metro-
I I I I I I I I I I I I
area residents shouldn't be the only ones to experience their burgers and start to franchise in
I I I I I I I I I I I I I I I I
Virginia and Maryland. I I
What happened in the year 2003? - correct answer...✔✔
I I I I I I I I
Five Guys sells out of franchise territory within 18 months and starts to open the rest of the cou
I I I I I I I I I I I I I I I I I I
ntry for franchise rights.
I I I
2003 - Present - correct answer...✔✔Five Guys continues to expand.
I I I I I I I I I
How many different ways can someone order a hamburger. - correct answer...✔✔
I I I I I I I I I I I
There are over 250,000 possible ways to order a burger at Five Guys.
I I I I I I I I I I I I
What type of beef do we use? - correct answer...✔✔We use only 100% all-
I I I I I I I I I I I I I
American fresh ground beef, with the exception of Canada and the UK where the meat is local
I I I I I I I I I I I I I I I I
Are there freezers at Five guys? Is anything ever frozen? - correct answer...✔✔
I I I I I I I I I I I I
There are no freezers at Five Guys, just coolers. Nothing is ever frozen.
I I I I I I I I I I I I
What oil do we use for the fries? - correct answer...✔✔Peanut Oil
I I I I I I I I I I I
Where do we get our potatoes from? - correct answer...✔✔Only above the 42th parallel.
I I I I I I I I I I I I I
Does our menu contain trans fat? - correct answer...✔✔Nope
I I I I I I I I
What are the five guys first names? - correct answer...✔✔
I I I I I I I I I
The Five Guys are Jim, Matt, Chad, Ben and Tyler.
I I I I I I I I I
Customer perception of Five Guys starts where? - correct answer...✔✔
I I I I I I I I I
Customer perception of Five Guys starts in the parking lot. The parking lot and curb in front of F
I I I I I I I I I I I I I I I I I I
ive Guys should be clean with no debris, trash, cigarette butts, etc
I I I I I I I I I I I
AGRADESOLUTIONS
,True or false, grease stains are allowed as long as they are out side of the doors. -
I I I I I I I I I I I I I I I I I
correct answer...✔✔False. There should never be a grease stain in front of the doors.
I I I I I I I I I I I I I I
During inclement weather what should be done? - correct answer...✔✔
I I I I I I I I I
During inclement weather you should place wet floor signs and mats at all entrances.
I I I I I I I I I I I I I
How should our doors look? - correct answer...✔✔Doors should be clean and smudge free.
I I I I I I I I I I I I I
How many neon open signs should be at ever five guys? - correct answer...✔✔2
I I I I I I I I I I I I I
What types of signage should be at every door? - correct answer...✔✔
I I I I I I I I I I I
There should be signage with the hours of operation, the store's phone number, and on-
I I I I I I I I I I I I I I
line ordering visible outside the restaurant.
I I I I I
At what volume should music be at? - correct answer...✔✔
I I I I I I I I I
Music should be set at an appropriate level. It should be easy to hear the person next to you, bu
I I I I I I I I I I I I I I I I I I I
t not the tables across the room.
I I I I I I
How should the lighting be at five guys? - correct answer...✔✔
I I I I I I I I I I
Lighting should be bright and inviting. There should never be a burned- I I I I I I I I I I I
out light bulb in Five Guys.
I I I I I
At what level should trash cans be changed? - correct answer...✔✔
I I I I I I I I I I
Trash cans should never be more than half full. I I I I I I I I
How should trash cans be emptied? - correct answer...✔✔
I I I I I I I I
They should be wheeled to the back to be changed. Trash cans should never be changed in fro
I I I I I I I I I I I I I I I I I
nt of the customer.
I I I
How should potatoes be stacked? How tall should they be stacked? - correct answer...✔✔
I I I I I I I I I I I I I
Potatoes should be stacked "Lincoln log" style. They can be stacked 5 high against a wall or wi
I I I I I I I I I I I I I I I I I
ndow and 4 high when free-standing. I I I I I
How high can peanut oil be stacked? - correct answer...✔✔
I I I I I I I I I
Boxes of peanut oil should never be stacked more than 2 high.
I I I I I I I I I I I
What is to be done with empty dunnage racks? (the metal racks that the potatoes go on) -
I I I I I I I I I I I I I I I I I
correct answer...✔✔
I I
No empty dunnage racks should be in the dining area. Empty dunnage racks should be taken t
I I I I I I I I I I I I I I I I
o an out of the way area in the back.
I I I I I I I I I
What is done with peanut boxes? - correct answer...✔✔
I I I I I I I I
There should be 2 open and available boxes of peanuts. They should always be at least ¾ full
I I I I I I I I I I I I I I I I I I
and should have a 5 oz. metal scoop.
I I I I I I I
AGRADESOLUTIONS
, How much of the potato boats are to be in each box? - correct answer...✔✔
I I I I I I I I I I I I I I
¼ sleeve of peanut boats available.
I I I I I
How should the comment board be kept? - correct answer...✔✔
I I I I I I I I I
The comment board should be in an easily accessible location and should be stocked with unli
I I I I I I I I I I I I I I I
ned comment cards and crayons.
I I I I
Where should the laminated toppings card be? - correct answer...✔✔
I I I I I I I I I
There should be a laminated toppings card available at each register. This should be availabl
I I I I I I I I I I I I I I
e to the customers.
I I I
How should the tip jar be kept? - correct answer...✔✔
I I I I I I I I I
A tip jar labeled TIPS with a black sharpie should be available next to the registers.
I I I I I I I I I I I I I I I
How much money should be in the tip jar in the morning and why? - correct answer...✔✔
I I I I I I I I I I I I I I I I
The tip jar should be spiked with 5 one dollar bills to encourage tipping.
I I I I I I I I I I I I I
What is the temperature range that cold food must be kept at? - correct answer...✔✔
I I I I I I I I I I I I I I
Cold foods must be stored between 33° to 41°F / 0.6° to 5°C.
I I I I I I I I I I I I
What is the temperature range that hot food must be kept at? - correct answer...✔✔
I I I I I I I I I I I I I I
Hot foods must be stored above 140°F / 60°C.
I I I I I I I I
Cold foods must return to the temperature safety zone within ___ hours. - correct answer...✔
I I I I I I I I I I I I I I
✔2
All shelving must be ____ how many inches above the ground? - correct answer...✔✔
I I I I I I I I I I I I I
6 inches
I
When should one change their gloves? - correct answer...✔✔
I I I I I I I I
Always change gloves after leaving the kitchen or if gloves become dirty. Change gloves whe
I I I I I I I I I I I I I I
n you switch positions especially from POS to another position. Always change gloves after pl
I I I I I I I I I I I I I I
acing meat on the grill. I I I I
What are the forms of contamination in a restaurant? - correct answer...✔✔
I I I I I I I I I I I
Biological, physical, and chemical. I I I
Define biological contamination. - correct answer...✔✔
I I I I I
When hazardous microorganisms called "pathogens" are passed on to food.
I I I I I I I I I
Define physical contamination. - correct answer...✔✔
I I I I I
When hazardous foreign or naturally occurring objects are introduced to food.
I I I I I I I I I I
Define chemical contamination. - correct answer...✔✔
I I I I I
When cleaning/sanitizing agents contaminate food due to improper use or storage.
I I I I I I I I I I
AGRADESOLUTIONS
