NU 406: The AACN Synergy Model for Patient
Care Qs & As
systems thinking Correct Ans-What synergy model is this: body of knowledge and tools that
allow the nurse to manage whatever environmental and system resources exist for the
patient/family and staff, within or across healthcare and non-healthcare systems?
level 1 Correct Ans-What level of systems thinking is this: uses a limited array of strategies;
limited outlook- sees the pieces or components; does not recognize negotiation as an
alternative; sees patient and family within the isolated environment of the unit; sees self as key
resource?
level 3 Correct Ans-What level of systems thinking is this: develops strategies based on
needs and strengths of patient/family; able to make connections within components; sees
opportunity to negotiate but may not have strategies; developing a view of the patient/family
transition process; recognizes how to obtain resources beyond self?
level 5 Correct Ans-What level of system thinking is this: develops, integrates, and applies a
variety of strategies that are driven by the needs and strengths of the patient/family; global or
holistic outlook - sees the whole rather than the pieces; knows when and how to negotiate and
navigate through the system on behalf of patients and families; anticipates needs of patients
and families as they move through the healthcare system; utilizes untapped and alternative
resources as necessary?
response to diversity Correct Ans-What synergy model is this: the sensitivity to recognize,
appreciate and incorporate differences into the provision of care. Differences may include, but
are not limited to, cultural differences, spiritual beliefs, gender, race, ethnicity, lifestyle,
socioeconomic status, age, and values?
level 1 Correct Ans-What level of response to diversity is this: assesses cultural diversity;
provides care based on own belief system; learns the culture of the healthcare environment?
, level 3 Correct Ans-What level of response to diversity is this: inquires about cultural
differences and considers their impact on care; accommodates personal and professional
differences in the plan of care; helps patient/family understand the culture of the healthcare
system?
level 5 Correct Ans-What level of response to diversity is this: responds to, anticipates, and
integrates cultural differences into patient/family care; appreciates and incorporates
differences, including alternative therapies, into care; tailors healthcare culture, to the extent
possible, to meet the diverse needs and strengths of the patient/family?
facilitation of learning Correct Ans-What synergy model is this: the ability to facilitate
learning for patients/families, nursing staff, other members of the healthcare team, and
community. Includes both formal and informal _____.
level 1 Correct Ans-What level for facilitation of learning is this: follows planned educational
programs; sees patient/family education as a separate task from delivery of care; provides data
without seeking to assess patient's readiness or understanding; has limited knowledge of the
totality of the educational needs; focuses on a nurse's perspective; sees the patient as a passive
recipient?
level 3 Correct Ans-What level for facilitation of learning is this: adapts planned educational
programs; begins to recognize and integrate different ways of teaching into delivery of care;
incorporates patient's understanding into practice; sees the overlapping of educational plans
from different healthcare providers' perspectives; begins to see the patient as having input into
goals; begins to see individualism?
level 5 Correct Ans-What level for facilitation of learning is this: creatively modifies or
develops patient/family education programs; integrates patient/family education throughout
delivery of care; evaluates patient's understanding by observing behavior changes related to
learning; is able to collaborate and incorporate all healthcare providers' and educational plans
into the patient/family educational program; sets patient-driven goals for education; sees
patient/family as having choices and consequences that are negotiated in relation to education?
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