Exam (elaborations)
BCOM EXAM 1- QUESTIONS AND ANSWERS
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BCOM EXAM 1- QUESTIONS AND ANSWERS
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BCOM EXAM 1- QUESTIONS AND ANSWERSOvercoming resistance in groups Correct Ans--express understanding
-deal directly with resistance
-evaluate others objections fairly
-hold your argument until the other person is ready for them
Composing collaborative messages Correct Ans-
Content, critical and empathetic listening Correct Ans-Various types of listening
Steps in the listening process Correct Ans-Receiving, interpreting, remembering,
evaluating, responding
Overcoming barriers to effecting listening Correct Ans-Physical distraction, prejudgment,
selective listening, speech/thought disparity
The basic purpose of informational report is... Correct Ans-To give information without
analysis or recommendations
Analytical reports includes... Correct Ans-Information and analysis/recommendations
, BCOM EXAM 1- QUESTIONS AND ANSWERS
Purpose statement of a report... Correct Ans-Defines objective, why you are preparing the
report
Elements in a formal work plan Correct Ans--statement of the problem
-purpose of scope of work
-sources and methods of data collection
-preliminary outline
-task assignment and schedule
-conclusion
Selecting a channel and medium for a report Correct Ans-
Primary and secondary research Correct Ans-P: survey, interviews, observations
S: books, database, newspapers, internet
When you factor a problem.... Correct Ans-
RFP Correct Ans-
Solicited proposal Correct Ans-At the request of clients
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