©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM
TMP 127 Final Exam Questions With
Correct Answers
What is management? - answer✔The planning, organizing, leading, and controlling of human
and other resources to achieve organizational goals effectively and efficiently
What are organizations? What is their goal? - answer✔which are collections of people who work
together and coordinate their actions to achieve a wide variety of goals or desired future
outcomes
Goal: provide goods and services that customers value and desire
What is organizational performance? - answer✔measure of how efficiently and effectively
managers use available resources to satisfy customers and achieve organizational goals
What is efficiency? - answer✔a measure of how productively resources are use to achieve a goal
— organizations are efficient when managers minimize the amount of input resources
What is effectiveness? - answer✔a measure of the appropriateness of the goals that managers
have selected for the organization to pursue the degree to which the organization achieves those
goals
, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM
Low efficiency, high effectiveness - answer✔Manager chooses the right goals to pursue, but
does a poor job of using resources to achieve these goals.
RESULT: A product that customers want, but that is too expensive for them to buy.
Low efficiency/low effectiveness - answer✔Manager chooses wrong goals to pursue and makes
poor use of resources.
RESULT: A low-quality product that customers do not want.
High efficiency, high effectiveness - answer✔Manager chooses the right goals to pursue and
makes good use of resources to achieve these goals.
RESULT: A product that customers want at a quality and price that they can afford.
Low efficiency, low effectiveness - answer✔Manager chooses wrong goals to pursue and makes
poor use of resources.
RESULT: A low-quality product that customers do not want.
, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM
What is planning? - answer✔identifying and selecting appropriate goals: one of the four
principle tasks of management
3 steps involved in planning - answer✔1) deciding which goals the organization will pursue
2) deciding what strategies to adopt to attain those goals
3) deciding how to allocate organizational resources to pursue the strategies and attain those
goals
What is organizing and what is the outcome? - answer✔structuring working relationships in a
way that allows organizational members to work together to achieve organizational goals; one of
the four principal tasks of management
Outcome: organizational structure
Organizational Structure - answer✔a formal system of task and reporting relationships that
coordinates and motivates organizational members so they work together to achieve
organizational goals
What is leading? - answer✔articulating a clean vision and energizing and enabling
organizational members so they understand the part they play in achieving organizational goals;
one of the four principal tasks of management
, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM
What does leading allow managers to do? - answer✔articulate a clear organizational vision for
the organization's members to accomplish
What is controlling? - answer✔evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance; one of the four principals of management
2 different ways organizations differentiate their managers - answer✔1) by level in hierarchy
2) by type of skill
3 levels of managers - answer✔1) first-line managers
- a manager who is responsible for the daily supervision of nonmanagerial employees
2) middle managers
- a manager who supervises first-line managers and is responsible for finding the best way to use
resources to achieve organizational goals
3) top managers
- a manager who establishes organizational goals, decided how departments should interact, and
monitors the performance of middle managers
Hierarchy of control - answer✔- CEO
12/3/2024 11:27AM
TMP 127 Final Exam Questions With
Correct Answers
What is management? - answer✔The planning, organizing, leading, and controlling of human
and other resources to achieve organizational goals effectively and efficiently
What are organizations? What is their goal? - answer✔which are collections of people who work
together and coordinate their actions to achieve a wide variety of goals or desired future
outcomes
Goal: provide goods and services that customers value and desire
What is organizational performance? - answer✔measure of how efficiently and effectively
managers use available resources to satisfy customers and achieve organizational goals
What is efficiency? - answer✔a measure of how productively resources are use to achieve a goal
— organizations are efficient when managers minimize the amount of input resources
What is effectiveness? - answer✔a measure of the appropriateness of the goals that managers
have selected for the organization to pursue the degree to which the organization achieves those
goals
, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM
Low efficiency, high effectiveness - answer✔Manager chooses the right goals to pursue, but
does a poor job of using resources to achieve these goals.
RESULT: A product that customers want, but that is too expensive for them to buy.
Low efficiency/low effectiveness - answer✔Manager chooses wrong goals to pursue and makes
poor use of resources.
RESULT: A low-quality product that customers do not want.
High efficiency, high effectiveness - answer✔Manager chooses the right goals to pursue and
makes good use of resources to achieve these goals.
RESULT: A product that customers want at a quality and price that they can afford.
Low efficiency, low effectiveness - answer✔Manager chooses wrong goals to pursue and makes
poor use of resources.
RESULT: A low-quality product that customers do not want.
, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM
What is planning? - answer✔identifying and selecting appropriate goals: one of the four
principle tasks of management
3 steps involved in planning - answer✔1) deciding which goals the organization will pursue
2) deciding what strategies to adopt to attain those goals
3) deciding how to allocate organizational resources to pursue the strategies and attain those
goals
What is organizing and what is the outcome? - answer✔structuring working relationships in a
way that allows organizational members to work together to achieve organizational goals; one of
the four principal tasks of management
Outcome: organizational structure
Organizational Structure - answer✔a formal system of task and reporting relationships that
coordinates and motivates organizational members so they work together to achieve
organizational goals
What is leading? - answer✔articulating a clean vision and energizing and enabling
organizational members so they understand the part they play in achieving organizational goals;
one of the four principal tasks of management
, ©SIRJOEL EXAM SOLUTIONS
12/3/2024 11:27AM
What does leading allow managers to do? - answer✔articulate a clear organizational vision for
the organization's members to accomplish
What is controlling? - answer✔evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance; one of the four principals of management
2 different ways organizations differentiate their managers - answer✔1) by level in hierarchy
2) by type of skill
3 levels of managers - answer✔1) first-line managers
- a manager who is responsible for the daily supervision of nonmanagerial employees
2) middle managers
- a manager who supervises first-line managers and is responsible for finding the best way to use
resources to achieve organizational goals
3) top managers
- a manager who establishes organizational goals, decided how departments should interact, and
monitors the performance of middle managers
Hierarchy of control - answer✔- CEO
