Exam (elaborations)
Ssme03wb- Understanding Mopar Services.docx
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Ssme03wb- Understanding Mopar S
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Ssme03wb- Understanding MoparServices
customers can contact stellantis Roadside assistance via their mobile app or
________? - ANSWER- The roadside assistance number
The Mopar Protection Plan(MVP)______ provides extended, Stellantis - backed
coverage on more than 5,000 components - ANSWER- not added care plus
When should you help your customer complete the enrollment for their vehicle's
benefits? - ANSWER- Before they leave the dealership.
Stelliantis Roadside Assistance include towing to the nearest Stalliantis dealer and
other service? - ANSWER- fuel delivery
Where can you find Vin-specific information about available Connected services and
radio features? - ANSWER- Owner support plus
Which is not true about connected services? - ANSWER- Free subscription for 3 years.
The focus of Mopar customer car care is________ - ANSWER- people
The focus of Mopar Customer Care is __________ - ANSWER- people
Which prepaid service plan can be sold in the Service Lane? - ANSWER- lube, oil and
filter plans.
Stellians Roadside assistance is available _______? - ANSWER- 24 hours a day 7 days
a week
_________ is an Ownership benefit that helps customers track the status of the repair,
see details of their work order, and interact with their service advisor in real time. -
ANSWER- Service status
Using data form _________ , dealerships can proactively reach out to customers for
their specific Service and Sales - ANSWER- Connected Vehicles
Factory- trained technicians performs standard Express Lane services on vehicles, such
as oil change and filter, tire rotation, fluid top off, and_______ - ANSWER-
complimentary multi-point inspection
Which of the following is Not true about The DriverPlus Master card? - ANSWER-
Limited cash back on Mopar purchases.
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