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Ssme03wb - Understanding Mopar Services Questions With Answers.docx
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Ssme03wb - Understanding MoparServices Questions With Answers
How can you ensure that your customer has completed their enrollment setup before
leaving the dealership? - ANSWER- Have the customer perform and action using their
vehicle's phone app
Using the data from _____, dealerships can proactively reach out to customers for their
specific Service and Sales needs. - ANSWER- connected vehicles
Which of the following is NOT true about Connected Services? - ANSWER- Free
subscription for 3 years
Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and
which other service? - ANSWER- Fuel delivery
Which of the following is NOT available on the Mopar.com website? - ANSWER- Ability
to lock/unlock the vehicle
Which of the following is NOT true about the DrivePlus Mastercard? - ANSWER-
Limited cashback on Mopar purchases
Where can you find VIN-specific information about available Connected Services and
radio features? - ANSWER- Owner Support Plus
Jeep Wave and Wagoneer Client Services are available ___________. - ANSWER- 24
hours a day, 7 days a week
_____ is responsible for taking care of every customer who visits your dealership. -
ANSWER- Everyone
Stellantis Roadside Assistance is available 24 hours a day, _____ a week. - ANSWER-
7 days
Express Lane Service departments are backed by which brands? - ANSWER- Mopar,
Pennzoil, Magneti Marelli
The Jeep Wave program is _______ for the first year. - ANSWER- complimentary
How can you help customers manage unexpected vehicle expenses? - ANSWER-
Recommend applying for the DrivePlus Mastercard
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