Exam (elaborations)
C429 WGU OPERATIONS MANAGEMENT QUESTIONS AND ANSWERS
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C429 WGU OPERATIONS MANAGEMENT QUESTIONS AND ANSWERS
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C429 WGU OPERATIONS MANAGEMENT QUESTIONSAND ANSWERS
Functions of Operational Management - Answers-1. Boundary spanning. Monitor all
external stakeholder groups to identify changes in
their needs and desires. Forecast the need for services, the number of services to be
supplied, and the size of these services.
2. Knowledge management. Ensure that each individual and team has prompt,
complete, and reliable information for achieving their goals.
3. Accountability and corporate design. Establish explicit expectations of every team
and
assemble an integrated array that optimally meets community needs.
4. Continuous improvement. Pursue opportunities for improvement (OFIs), set goals,
and implement improvement in a timely and coordinated fashion.
5. Sustaining and improving. Ensure that the infrastructure is continuously improved.
The Governing Board Must - Answers-• establish a strategic direction for
the healthcare organization
•that meets stakeholder needs, and
•resolves conflicting views.
Values - Answers-Mission, Vision and values are developed, displayed and routinely
cited
Cultural Leadership - Answers-Establishing the BEST place to give care in return
to receive care. Implementing responsive
leadership to build and sustain the culture.
Measuring and continuously improving
the HCO's culture. Establishing a program to
respond to resistance and protect against damage.
4 steps to develop an appropriate leadership cultrure - Answers-1.
Reactions: The leaders should be satisfied
with the development activities they are
offered.
2.
Learning: The leaders should be able to
recite what they have been taught.
3.
Transfer: The leaders should be able to
apply the learning.
4.
Results: The learning should improve
mission achievement measured in the unit's
operational scorecard.
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