100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete A+ $12.99   Add to cart
Quickly navigate to
Preview
  2.  
  3. Operations And Supply Chain Management, 17th Editi
  4.  
  5. Operations and Supply Chain Management, 17th Editi

Exam (elaborations)

SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete A+
 1 view  0 purchase
  • Course
  • Operations and Supply Chain Management, 17th Editi
  • Institution
  • Operations And Supply Chain Management, 17th Editi

SOLUTION MANUAL Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete A+

Preview 4 out of 396  pages

Document information

  • October 22, 2024
  • 396
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • solution
  • manual
  • operation
  • and
  • supply
  • chain
  • management
  • 16th
  • edition
  • frobert
  • jacobs
  • all
  • chapters
  • 2024
  • latest
  • verified
  • newest
  • version
  • complete
  • guide
  • by

Written for

  • Operations and Supply Chain Management, 17th Editi
All documents for this subject (3)

Seller

avatar-seller
TestsBanks

Reviews received

Content preview

Operations and Supply Chain Management
O O O O




SOLUTION MANUAL
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, Operations and Supply Chain Management
O O O O




 TABLE OF CONTENTS
O O




ChapterO1:OIntroduction

ChapterO2:OStrategy

ChapterO3:ODesignOofOProductsOandOServices

ChapterO4:OProjects

ChapterO5:OStrategicOCapacityOManagement

ChapterO6:OLearningOCurves

ChapterO7:OManufacturingOProcesses

ChapterO8:OFacilityOLayout

ChapterO9:OServiceOProcesses

ChapterO10:OWaitingOLineOAnalysisOandOSimulation

ChapterO11:OProcessODesignOandOAnalysis

ChapterO12:OQualityOManagement

ChapterO13:OStatisticalOQualityOControl

ChapterO14:OLeanOSupplyOChains

ChapterO15:OLogisticsOandODistributionOManagement

ChapterO16:OGlobalOSourcingOandOProcurement

ChapterO17:OTheOInternetOofOThingsOandOERP

ChapterO18:OForecasting

ChapterO19:OSalesOandOOperationsOPlanning

ChapterO20:OInventoryOManagement

ChapterO21:OMaterialORequirementsOPlanning

ChapterO22:OWorkcenterOScheduling
1-2

, Operations and Supply Chain Management
O O O O




CHAPTER 1 O




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
O O O O




DiscussionOQuestions
1. UsingOExhibitO1.3OasOaOmodel,OdescribeOtheOsource-make-deliver-
returnOrelationshipsOinOtheOfollowingOsystems:

a. AnOairline
Source:O AircraftOmanufacturer,Oin-flightOfood,OrepairOparts,OcomputerOsystems
Make:OAircraftOandOflightOcrewOscheduling,OgroundOservicesOprovidedOatOairports,Oairc
raftOmaintenanceOandOrepair
Deliver:OOutboundOandOarrivingOpassengerOservice,ObaggageOhandlingO
Return:OResolveOanyOpost-
serviceOissuesOsuchOasOlostOorOdamagedOluggage

b. AnOautomobileOmanufacturer
Source:O SuppliersOofOcomponentsOandOrawOmaterials
Make:OManufacturingOofOvehiclesOandOcomponentsOorOsubassembliesOtoObeOsoldOasOsp
areOparts
Deliver:ODeliveryOtoOandOsalesOfromOdealerships,OdeliveryOofOspareOpartsOtoOtheOwhole
saleOsystem
Return:O WarrantyOandOrecallOrepairs,Otrade-ins

c. AOhospital
Source:OMedicalOsupplies,OcleaningOservices,OdisposalOservices,OfoodOservices,OqualifiedO
personnel
Make:O InpatientOrooms,OoutpatientOclinics,OemergencyOroom,OoperatingOrooms
Deliver:OSchedulingOpatients,OprovidingOtreatment,OambulanceOservice,OfamilyOcounseli
ngOReturn:OBillingOerrors,OfollowOupOvisits

d. AnOinsuranceOcompany
Source:O SuppliesOneededOforOtheOoffice,Ounderwriters,OlegalOauthorityOtoOoperate




1-3

, Operations and Supply Chain Management
O O O O




Make:OEstablishOpolicyOguidelinesOandOpricing,OfieldOagent/representativeOandOfacility
Onetwork,OdevelopOInternetOserviceOcapabilities,OestablishOpreferredOvehicleOrepairOser

viceOnetwork
Deliver:OMeetOwithOandOadviseOclients,OwriteOpolicies,OprocessOandOpayOcla
imsOReturn:O refundOofOoverpayments


2. DefineOtheOserviceOpackageOofOyourOcollegeOorOuniversity.OWhatOisOitsOstrongestOelement?OWh
atOisOitsOweakestOone?

TheOcategoriesOwithOexamplesOare:
SupportingOfacilityO-
Olocation,Obuildings,Olabs,OparkingOFacilitatingOgoodsO–

OclassOschedules,Ocomputers,Obooks,Ochalk

ExplicitOservicesO–
OclassesOwithOqualifiedOinstructors,OplacementOofficesOImplicitOservice

sO–OstatusOandOreputationO(e.g.,OIvyOLeagueOschools)

AtOIndianaOUniversityOandOtheOUniversityOofOSouthernOCalifornia,OamongOtheirOstrongestOel
ementsOareOtheirObusinessOschoolsOandOtheirOOperationsOManagementOprogramsO(ofOcours
e).OBothOalsoOhaveOveryOdedicatedOalumniOnetworks.OAOweakOelementOofOIndianaOUniversity
OisOitsOweakOfootballOprogram;OforOUSC,OweakOelementsOareOon-

campusOparkingOandOhousing.

3. WhatOserviceOindustryOhasOimpressedOyouOtheOmostOwithOitsOinnovativeness?

OurOvoteOgoesOtoOcruiseOlinesOwhichOhaveOintroducedOsuchOonboardOinnovationsOasOwaveO
machinesOforObellyOboardingOandOrockOclimbingOwalls,OasOwellOasOallOsortsOofOotherOameniti
esOtoOkeepOcruisersOinvolved.O TheOindustryOisOdoingOrecordObusinessOasOwell.

SomeOofOtheOstandoutOcompaniesOinOlessOinnovativeOindustriesOareOBankOofOAmericaO(hasOaOf
ormalizedOresearchOprogramOtoOtryOoutOnewOcustomerOservices/amenitiesOsuchOasOvideoOscre
ensOinOnextOtoOtellerOlines),OIntuitO(e.g.,OputtingOQuickenOmoneyOmanagementOsoftwareOonline
),OIkea,OJetBlueOAirlines,OandOProgressiveOInsuranceO(discussedOlaterOinOtheObook).

4. WhatOisOproduct-serviceObundlingOandOwhatOareOtheObenefitsOtoOcustomers?

Product-serviceObundlingOisOaddingOValue-
addedOservicesOtoOaOfirm’sOproductOofferingsOtoOcreateOmoreOvalueOforOtheOcustomer.OThisOpr
ovidesObenefitsOinOtwoOareas.OFirst,OthisOdifferentiatesOtheOorganizationOfromOtheOcompetitio
n.OSecondly,OtheseOservicesOtieOcustomersOtoOtheOorganizationOinOaOpositiveOway.OAlternativel
y,ObundlingOcanOalsoOinvolveOaddingOproductsOtoOaOservice,OforOexample,OaddingOtheOsaleOofO
convenienceOitemsOandOsnacksOatOaOhotel.

5. WhatOisOtheOdifferenceObetweenOaOserviceOandOaOgood?

AOserviceOisOanOintangibleOprocessO(youOcan’tOholdOitOinOyourOhands),OwhileOaOgoodOisOtheOp
hysicalOoutputOofOaOprocess.

6. LookOatOtheOjobOpostingsOatOhttp://www.indeed.comOandOevaluateOtheOopportunitiesOfo
1-4

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller TestsBanks. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $12.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

85443 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$12.99
  • (0)
  Add to cart