C_C4H320_34 - SAP Certified Associate - Business User - SAP Commerce Cloud
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Course
Computers
Institution
Computers
This course is designed for individuals preparing for the SAP Certified Associate - Business User - SAP Commerce Cloud (C_C4H320_34) certification. Participants will gain a comprehensive understanding of the SAP Commerce Cloud platform, focusing on its features for managing online sales, product in...
1. What is the primary purpose of the Search and Navigation functionality in SAP
Commerce Cloud?
o A) To manage inventory levels
o B) To enhance user experience in finding products
o C) To create user accounts
o D) To process payments
o Answer: B) To enhance user experience in finding products
▪ Explanation: The Search and Navigation functionality is designed to help
users efficiently find products by providing search capabilities and
intuitive navigation paths.
2. Which feature in SAP Commerce Cloud allows users to customize search results based
on previous interactions?
o A) Search Filters
o B) Adaptive Search
o C) Product Bundles
o D) Checkout Process
o Answer: B) Adaptive Search
▪ Explanation: Adaptive Search tailors search results based on user
behavior and preferences, improving the relevance of search outcomes.
3. In SAP Commerce, how can a user apply promotions to their shopping cart?
o A) By contacting customer service
o B) By entering a promo code during checkout
o C) By updating their user profile
o D) By changing payment methods
o Answer: B) By entering a promo code during checkout
▪ Explanation: Users can apply promotions by entering a valid promo code
in the designated field during the checkout process, which then adjusts
the cart total accordingly.
4. What type of checkout process is NOT supported by SAP Commerce Cloud?
, o A) One-page checkout
o B) Multi-step checkout
o C) Guest checkout
o D) Phone order checkout
o Answer: D) Phone order checkout
▪ Explanation: SAP Commerce Cloud primarily supports online checkout
types, including one-page and multi-step checkouts, but does not
specifically support a phone order checkout process.
5. Which of the following best describes the purpose of B2B organization management in
SAP Commerce?
o A) To manage customer service inquiries
o B) To organize and manage business customer accounts
o C) To handle product returns
o D) To track delivery schedules
o Answer: B) To organize and manage business customer accounts
▪ Explanation: B2B organization management allows businesses to create
and manage multiple customer accounts and hierarchies, facilitating a
structured approach to handling business clients.
6. How does SAP Commerce Cloud support punchout procurement?
o A) By integrating with external inventory systems
o B) By allowing users to shop from their own procurement system
o C) By simplifying the checkout process
o D) By providing analytics on shopping behavior
o Answer: B) By allowing users to shop from their own procurement system
▪ Explanation: Punchout support enables B2B users to access and shop
from the SAP Commerce platform directly from their procurement
systems, streamlining the purchasing process.
7. Which functionality allows users to manage their shopping cart and modify product
quantities?
, o A) Pricing Management
o B) Shopping Cart Handling
o C) Adaptive Search
o D) Checkout Management
o Answer: B) Shopping Cart Handling
▪ Explanation: Shopping Cart Handling includes all functionalities related to
adding, removing, and modifying products within a user's shopping cart.
8. What is the function of coupons in SAP Commerce Cloud?
o A) To limit user access to certain products
o B) To provide discounts on products or services
o C) To track customer purchases
o D) To manage product returns
o Answer: B) To provide discounts on products or services
▪ Explanation: Coupons are promotional tools that offer discounts to
customers on specific products or total purchases, enhancing marketing
efforts.
9. Which of the following is NOT a standard checkout type in SAP Commerce Cloud?
o A) Single Checkout
o B) Multi-Step Checkout
o C) Quick Checkout
o D) Delayed Checkout
o Answer: D) Delayed Checkout
▪ Explanation: Delayed Checkout is not a recognized standard checkout
type in SAP Commerce Cloud; the platform supports Single, Multi-Step,
and Quick checkouts.
10. What type of search result can be customized using adaptive search functionalities?
o A) Only top-selling products
o B) User's previous purchase history
, o C) Seasonal items only
o D) All product categories
o Answer: B) User's previous purchase history
▪ Explanation: Adaptive search can take into account a user's past
purchases and preferences to tailor the search results, enhancing the
user experience.
11. In the context of B2B commerce, what is the significance of user/permission
management?
o A) It allows for managing product prices.
o B) It enables control over user access to specific functionalities and data.
o C) It tracks customer interactions.
o D) It simplifies the checkout process.
o Answer: B) It enables control over user access to specific functionalities and
data.
▪ Explanation: User/permission management is crucial for maintaining
security and ensuring that different users have appropriate access rights
within a B2B environment.
12. Which of the following best describes the purpose of pricing functionalities in SAP
Commerce Cloud?
o A) To limit user access to features
o B) To manage inventory levels
o C) To define and manage product prices and discounts
o D) To track sales performance
o Answer: C) To define and manage product prices and discounts
▪ Explanation: Pricing functionalities in SAP Commerce Cloud are used to
set up and manage prices, including any applicable discounts, ensuring
accurate pricing for customers.
13. What feature allows B2B organizations to define hierarchies within their user
accounts?
o A) User Profiles
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