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RBS final practice questions and answers

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RBS final practice questions and answers RBS final practice questions and answers RBS final practice questions and answers RBS final practice questions and answers

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  • October 23, 2024
  • 8
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • rbs final practice questions and answers

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  • Rbs
  • Rbs

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Lectbrahim

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RBS final practice questions and
answers



+/- Bias in NP (Negative) - CORRECT ANSWER -Turns into a
renter call almost
Present on their past issues
"Other then those 2-3 concerns, did you see the value in the
system you had in place?"
MUST get it to neutral

+/- Bias in NP (Neutral) - CORRECT ANSWER -Explain how the
program works

+/- Bias in NP (Positive) - CORRECT ANSWER -Close

+/- Bias in NP (Say they dont have expirance w/ uniform
program) - CORRECT ANSWER -Do you know anyone else who
has had any?
(Get to a neautral bias)

+/- Bias in NP (Say they have had expirance with a uniform
program before) - CORRECT ANSWER -Where?
When?
Did you wear a uniform?
Who was the supplier?
Did you manage the program?

4 C's - CORRECT ANSWER -Count = Individual Garment check
sheet
Comfort = Tell, Show, Expirance
Cintas = Cintro
Contract = Our service based agreement

, 4 Objectives of Rapport Building - CORRECT ANSWER -1. Set
the agenda (PPP)
2. Validate BM's + BO's
3. Validate current program
4. Validate DM + Process
Uncover any +/- Bias

Business Objectives (Big 6) - CORRECT ANSWER -Growth -
More customers
Profit
Increase Productivity
Customer Service
Reduce Turnover
Competitive Advantage
Differentiate from competition

Buying Motives - CORRECT ANSWER -Image
Employee Benefit
ID/Security
Competitive Advantage
Safety
Soil Protection/Sanitiziation
Teamwork/Morale

Cintas Uniqueness' (presenting to a renter) (3) - CORRECT
ANSWER -Our product
Our company
Our people

Closing Methods (3) - CORRECT ANSWER -1. Choosing colors +
styles
2. Scheduling a fiting event
3. Summarizing the appointment

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