ServiceNow CSM CIS Exam Questions
and Answers 100% Pass
Which of the following are channels?
o A. Contacts
o B. Web
o C. Chat
o D. Article - Answer: B, C - Web & Chat
What is required to enable the Follow the sun field on the Customer
Service Case form?
o A. Nothing, it is a standard field...
Which social media channels are NOT available out-of-box?
A. Facebook
B. Twitter
C. LinkedIn
D. All of the above
E. None of the above - ✔✔Answer: D - All of the Above
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