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Exam (elaborations)

DHL 101 – Questions And Accurate Answers

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  • DHL
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DHL 101 – Questions And Accurate Answers

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  • October 23, 2024
  • 15
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • DHL
  • DHL
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DHL 101 – Questions And Accurate Answers

What does DHL stand for? Right Ans - Adrian Dalsey, Larry Hillblom,
Roberty Lynn

When and where was DHL founded? Right Ans - 1969 in San Francisco

Where was the first DHL flight to? Right Ans - Honolulu

DHL is in how many countries? Right Ans - over 220 and 120 territories

How many destinations does DHL service? Right Ans - over 120,000

Name the DPDHL group divisions Right Ans - DHL Express, DHL Global
Forwarding, DHL Supply Chain, DHL Ecommerce

When did Deutsche Post buy DHL? Right Ans - 2002

Explain the 3 bottom lines Right Ans - employer of choice: employees want
to work for DPDHL bc it enriches their lives
provider of choice: customers will see DPDHL as the premier logistics
provider
investment of choice: investors will believe DPDHL is a sound investment

Name the 4 pillars that make up DHL Express Focus Strategy 2020 Right
Ans - motivated people, great service quality, loyal customers, profitable
network

What does TDI stand for? Right Ans - time definite international, used for
"international door-to-door delivery by a specific time, or by the end of the
next possible business day"

what does WPX stand for? Right Ans - worldwide parcel express

name the 5 regional footprints Right Ans - Europe, Asia-Pacific, Americas,
MENA (Middle East-North Africa), SSA (Sub-Saharan Africa)

which regions contains greatest customers and revenue? Right Ans -
Europe

, name 3 locations where our global super hubs are Right Ans - CVG
(Cincinnati), LEJ (Leipzig), HKG (Hong Kong)

what does QCC stand for? Right Ans - quality control center

what do quality control centers do? Right Ans - 1) real time management --
monitor DHL network until the final delivery, could potentially alter flights
2) crisis command center -- if there's any major world event (weather, war,
unrest) QCC deals with it to ensure safe delivery

name 3 DHL sponsorships Right Ans - Manchester United, Cirque du Soleil,
Formula 1, Fashion Week, Rugby World Cup

who's the DHL Express Global CEO? Right Ans - Ken Allen

who's the DHL Express Americas CEO? Right Ans - Mike Parra

who's the DHL Express US CEO? Right Ans - Greg Hewitt

who's the VP of sales for DHL Express US? Right Ans - Andrew Paul

who's the VP of sales for DHL Express Americas? Right Ans - Cristian Vera

what does IATA stand for? Right Ans - International Air Transport
Association

explain the DHL Express value proposition Right Ans - 1) global expertise:
no one knows the world like we do, we're in 220+ countries!
2) service excellence: pursuit of service quality is in our DNA
3) international focus: international is our entire business

what's the goal of LQ (lead qualification)? Right Ans - correctly quality the
customer (based on shipment regularity, dimensions, weight, industry, $, etc.)

what are the 3 types of leads in LQ? Right Ans - hot leads, warm leads, cold
leads

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