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MBA 704 - KUNGU - WEEK 5 - CHAPTERS 9 & 10
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MBA 704 - KUNGU - WEEK 5 - CHAPTERS 9 & 10
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MBA 704 - KUNGU - WEEK 5 - CHAPTERS 9 & 10T/F: Individuals, groups, and organizations in interaction are more associated with
conflict, at the individual (intraindividual) level. - Answers-True
Prescription for dealing with stress - Answers-Rule No. 1 is, don't sweat the small stuff.
Rule No. 2 is, it's all small stuff.
And if you can't fight and you can't flee, flow.
Contemporary Environment Demands (External Pressures) - Answers-1. Globalization
and strategic alliances
2. 24/7 technology (e.g. tablets, laptops, and smartphones)
3. Massive job losses
Contemporary Environment Demands (Internal Pressures) - Answers-1. Heavy
demands
2. Poorly defined priorities
3. Little on-the-job flexibility
Workaholic - Answers-a compulsive need to work at the expense of everything else in
one's life.
Warnings signs of a workaholic - Answers-1. Sending e-mails from home in the
evenings or later
2. Being the last one in the office
3. Having difficulty delegating
4. Exhibiting excessive perfectionism
5. Skipping lunch
6. Looking tired
7. Having an attitude consistent with depression or exhaustion
Distress - Answers-Negative stress; usually caused by something bad.
(for example, a college student is placed on scholastic probation, a loved one is
seriously ill, or the boss gives a formal reprimand for poor performance).
Eustress - Answers-Positive stress; usually caused by something good
(for example, a college student makes the dean's list; an attractive, respected
acquaintance asks for a date; an employee is offered a job promotion at another
location).
Hindrance Stressors - Answers-1. organizational politics
2. red tape
3. role ambiguity
,In general, those demands unnecessarily thwarting personal growth and goal
attainment
Hindrance stressors have a ____________ effect on motivation and performance. -
Answers-Negative
Challenge stressors - Answers-1. high workload
2. time pressure
3. high responsibility
In general, those demands that are viewed as obstacles to be overcome in order to
learn and achieve.
Challenge stressors have a ____________ effect on motivation and performance. -
Answers-Positive
Tense Energy - Answers-stress-driven state with constant pressure and anxiety
Calm Energy - Answers-stress-free "flow" state characterized by low muscle tension, an
alert presence of mind, peaceful body feelings, increased creative intelligence, physical
vitality, and a deep sense of well-being.
T/F: A completely stress-free workplace is the ideal. - Answers-False
Stress - Answers-an adaptive response to an external situation that results in physical,
psychological, and/or behavioral deviations for organizational participants.
3 critical components of stress - Answers-1. A reaction to a situation or event, not the
situation or event itself
2. Can be impacted by individual differences
3. Only special or unusual situations (as opposed to minor life adjustments) can really
be said to produce stress.
Job Stress - Answers-A condition arising from the interaction of people and their jobs
and characterized by changes within people that force them to deviate from their normal
functioning.
Extraorganizational stressors - Answers-Stressors outside the workplace.
societal/technological change, globalization, the family, relocation, economic and
financial conditions, race and gender, and residential or community conditions.
Wellness - Answers-a harmonious and productive balance of physical, mental, and
social well-being brought about by the acceptance of one's personal responsibility for
developing and adhering to a health promotion program.
, There is a definite relationship between the ___________ and the subsequent health of
the person. - Answers-degree of life changes
T/F: Sociological-demographic variables such as race and gender can also become
stressors. - Answers-True
Organizational Stressors - Answers-Stressors associated with the organization itself.
Macrolevel organizational stressors - Answers-administrative policies and strategies,
organizational structure and design, organizational processes, and working conditions.
Job Stressors related to performance - Answers-Stressors negatively related to job
performance
role ambiguity, conflict and overload, job insecurity, work-family conflict, environmental
uncertainty, and situational constraints.
Group Stressors - Answers-Interpersonal conflict within the workgroup
Lack of group cohesiveness and lack of social support by one or more members
Bullying - Answers-Repeated, health-harming mistreatment that could involve verbal
abuse, threatening, humiliating, or offensive behavior or actions; or work interference.
Individual Stressors - Answers-Individual dispositions that may affect stress outcomes.
Type A Personality - Answers-an action-emotion complex that can be observed in any
person who is aggressively involved in a chronic, incessant struggle to achieve more
and more in less and less time, and if required to do so, against the opposing efforts of
other things or other persons.
Type A Characteristics - Answers-1. Work long, hard hours under constant deadline
pressures and conditions for overload.
2. Often take work home at night or on weekends and are unable to relax.
3. Constantly compete with themselves, setting high standards of productivity that they
seem driven to maintain.
4. Tend to become frustrated by the work situation, to be irritated with the work efforts of
others, and to be misunderstood by supervisors.
Type A Profile - Answers-is always moving;
eats/talks/walks rapidly;
impatient;
does 2 things at once;
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