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ASE C1 EXAM PRACTICE QUESTIONS AND ANSWERS $9.99   Add to cart

Exam (elaborations)

ASE C1 EXAM PRACTICE QUESTIONS AND ANSWERS

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  • ASE
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  • ASE

ASE C1 EXAM PRACTICE QUESTIONS AND ANSWERS A customer is concerned about brake noise on their vehicle. The service consultant should: A. Explain that brake noise is common on all vehicles. B. Ask the customer to imitate the noise C. Explain that a technician will need to evaluate the vehicle. ...

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  • October 23, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • ASE
  • ASE
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GraceAmelia
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FIRST PUBLISH OCTOBER 2024




ASE C1 EXAM PRACTICE QUESTIONS AND
ANSWERS


A customer is concerned about brake noise on their vehicle. The service consultant should:


A. Explain that brake noise is common on all vehicles.


B. Ask the customer to imitate the noise


C. Explain that a technician will need to evaluate the vehicle.


D. Give the customer an average price for a brake job - Ans:✔✔-C


A customer comes in for a 30,000 mile service. While completing the service, the technician notes that

the vehicle will soon need the front brake pads replaced. Which of these is the best way to address this

need with the customer?


A. Note the technician's comments on the customers repair order


B. Input the technicians comments in the dealerships database for review at the next service


C. Call the customer and offer to complete the repair explaining why it is needed.


D. Address the need when the customer arrives to pick up their vehicle - Ans:✔✔-C

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