NRF RETAIL INDUSTRY FUNDAMENTALS EXAM QUESTIONS WITH CORRECT VERIFIED ANSWERS A+ GRADED
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Course
NRF
Institution
NRF
Account Takeover - ANS A type of economic fraud in which thieves steal customer login information and then use it to access their retailer loyalty accounts. Also called loyalty fraud.
Active Listening - ANS A structured from of listening and responding that focuses the attention on the speak...
,Account Takeover - ANS A type of economic fraud in which
thieves steal customer login information and then use it to access
their retailer loyalty accounts. Also called loyalty fraud.
Active Listening - ANS A structured from of listening and
responding that focuses the attention on the speaker.
K
Advertising - ANS the activity of explicitly paying for media space
or time in order to direct favorable attention to certain goods or
C
services
LO
Add-on Services - ANS Available services for specific product
purchases that costumers can opt for (e. g., payment options,
product modifications etc.)
YC
Alterations - ANS Modifications to products that help them best
meet the needs of customers (e.g., the tailoring of clothing items
or installing additional memory in a labtop)
D
Americans with Disabilities Act (ADA) - ANS Passed by
Congress in 1991, this act banned discrimination against the
U
disabled in employment and mandated easy access to all public
and commercial buildings.
ST
analytical communication style - ANS A communication style in
which a person tends to ask a lot of questions and behave
methodically. Typically wants the important data, facts and logic.
Anit-theft methods - ANS Practices and devices used to manage
and minimize deliberate preventable losses. Examples include:
, non-electronic ink tags, mirrors, closed-circuit cameras, display or
fixture locks, cables, chains and alarms and uniformed security
guards.
Asset Protection - ANS Also referred to as loss prevention: The
branch of retail in charge of implementing actions plans to reduce
waste, breakage or theft and increase safety.
K
at-will employment - ANS The employment relationship that
C
exists when employers can hire any employee they choose and
dismiss an employee with or without cause at any time.
LO
Employees can also elect to work for the employer or to terminate
the relationship anytime they desire to do so.
Automated fraud - ANS A type of ecommerce fraud in which
YC
cyber-criminals either steal credit card information from customers
or create programs to test randomly generated car numbers and
CVV codes until they find a combination that works; then bots
place multiple transactions very quickly using the stolen credit
D
card number.
U
Audio ads on podcast - ANS An advertising strategy in which
retailers use podcast-digital audio-messages to advertise their
ST
merchandise.
Available inventory (on-hand) - ANS The number of units within
the total inventory that are available to sell.
Average customer spend - ANS This refers to the average
amount that a customer spends during a store visit. This
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