PADM FINAL TEST QUESTIONS WITH COMPLETE SOLUTIONS 2024/2025
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PADM
PADM FINAL TEST QUESTIONS WITH COMPLETE SOLUTIONS 2024/2025
Personality - ANSWERSWhich answer is not a type of conflict discussed in the article "3 Types of Conflict and How to Address Them"?
Competing outcomes
Interdependent Parties
Contested Differences - ANSWERSWorkplace conflict is ...
PADM FINAL TEST QUESTIONS WITH
COMPLETE SOLUTIONS 2024/2025
Personality - ANSWERSWhich answer is not a type of conflict discussed in the article "3 Types of Conflict
and How to Address Them"?
Competing outcomes
Interdependent Parties
Contested Differences - ANSWERSWorkplace conflict is sometimes defined in different terms, but the
definitions most often share certain ideas or concepts. From this week's readings, which of the following
attributes best define, or are related to the definition of workplace conflict?
Interdependent parties - ANSWERSDe Bono (1985) defines conflict as a: "clash of interest, values,
actions, views, or directions". What important elements are missing from this definition based on what
we learned this week?
Contrary opinions valued
Acceptance of controversial ideas
Openly discussed differences - ANSWERSTraditional conflict theory posits that conflict is counter
productive, caused by problematic employees and should be subdued. What outcomes are not likely in
an organization that embraces this traditional view?
labor, overhead, litigation and health care - ANSWERSThe text discusses the direct, indirect and
opportunity costs of conflict.
Which are the direct costs of conflict presented?
Demands - ANSWERSWhich of the following is not an element of "interests" in relation to approaches for
resolving conflict?
Values - ANSWERSWendy is a mid-level accountant in a large department of a leading manufacturer. Her
supervisor, Todd, manages 30 accountants and a staff of 10. Todd Is clearly busy. Todd communicates
,primarily through email and instant messages to assign work, respond to questions and to approve most
requests. He rarely meets face-to-face with his team outside of a weekly meeting with the most senior
accountants and staff.
Todd values hierarchy in his organization and protocol. He does not have close relationships with most of
his subordinates.
Wendy recently passed Todd and Jim, a senior accountant, in the hall as they were laughing about a
recent shared experience at the gym. As Wendy walked by, she felt very left out. Todd has never
attempted to have a personal conversation with her and wonders why. Is it because she's only a mid-
level professional; or went to OU instead of UT; or because she's a woman? Wendy begins to question all
of Todd's moves and decisions and suspects he's not the professional that others suggest. She wonders
why he always uses email instead of talking to her as a supervisor should. She avoids him altogether. She
raises her concerns about his abilitv to treat all of his employees fairly in the break room where
employees tend to gather to talk. She may have to take action.
What type of conflict best describes what Wendy is experiencing with Todd?
Power - ANSWERSConflict sometimes emerges when an individual(s) controls situations, makes choices
for others or determines outcomes in an organization.
What category of conflict best describes those actions or behaviors?
Interests - ANSWERSTamika works for an accounting firm and audits accounts for various departments in
the company. Her supervisor approached her this morning and proposed to relocate her to a larger office
on the other side of the building where most of her clients are. She is really upset. She doesn't qualify for
an accommodation under the American with Disability Act, but her knees bother her when she walks
long distances. Her new office would be much farther from the parking garage and that worries her.
Tamika does not want to upset her supervisor or possibly jeopardize a promotion for which she applied
by refusing the move, but she fears the distance will be too much.
What category of conflict best describes Tamika's situation?
Subdued disagreement - ANSWERSContemporary theory posits that conflicts between humans are
unavoidable. They emerge as a natural outcome of human interaction in society and organizations and
can be beneficial if managed effectively.
Which of the following answers does not describe outcomes of this theory in regards to workplace
conflict?
Contemporary - ANSWERSTamika works for an accounting firm and audits accounts for various
departments in the company. Her supervisor approached her this morning and proposed to relocate her
, to a larger office on the other side of the building where most of her clients are. She is really upset. She
doesn't qualify for an accomodation under the American with Disability Act, but her knees bother her
when she walks long distances. Her new office would be much farther from the parking garage and that
worries her.
Tamika does not want to upset her supervisor or possibly jepordize a promotion for which she applied by
refusing the move, but she fears the distance will be too much.
Tamika's supervisor sensed a concern when he proposed to relocate her office. He scheduled a meeting
with her and asked what she thought about the proposal. He asked her is she had any concerns?
What conflict management theory is the supervisor most liking applying?
Rights - ANSWERSSince the 1960s, the federal government has passed numerous laws to protect
employees in the workplace. In what category of conflict do these statutes belong?
role ambiguity, values, relationships and information asymmetry - ANSWERSThe text Conflict Resolution
in the Workplace discusses "triggers" for conflict. Which answer best reflects the triggers given?
Economic - ANSWERSAccoding to the readings this week, which answer is not a source of Workplace
conflict?
Rights - ANSWERSLast week Jean was promoted to team lead. She was excited when she heard the news
because that meant she could park right next to the building and her name would be painted on the
spot. However, when Jean talked to building maintenance, [she was told the company was doing away
with reserved parking. The team leads for the company have parked in reserved spots for more than 10
years. She is upset.
In what category of conflict does Jean's situation belong?
expanded statutory protections - ANSWERSDuring the past 4 decades, Workplace complaints increased
and prompted businesses and governments to create alternative dispute resolution venues to reduce
the cost of litigation. Which answer best describes the reason for the increase in Workplace conflicts?
Environmental - ANSWERSHalvor Nordby discusses 6 types of organizational conflict is the book
Management and Conflict Resolution: Conceptual Tools for Securing
Cooperation and Organizational Performance. Which of the answers is not a type of conflict discussed in
the assigned reading from Nordby's book?
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