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APCO TEST Questions and Correct Answers the Latest Update and Recommended Versio $11.49   Add to cart

Exam (elaborations)

APCO TEST Questions and Correct Answers the Latest Update and Recommended Versio

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  • Course
  • APCO
  • Institution
  • APCO

the term "PSAP" stands for "public safety access point false professionalism is defined by who you are, what you do and how others perceive you true ethics involves an individual's personal, professional and organizational rules of conduct true the three primary disciplines of public safet...

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  • October 23, 2024
  • 14
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • APCO
  • APCO
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APCO TEST Questions and Correct
Answers the Latest Update and
Recommended Version
the term "PSAP" stands for "public safety access point

✓ false


professionalism is defined by who you are, what you do and how others perceive you

✓ true


ethics involves an individual's personal, professional and organizational rules of conduct

✓ true


the three primary disciplines of public safety communications are law enforcement

communications, fire service communications, and emergency management communications

✓ false


the term "vital services" defines the primary functions or tasks of public safety communication

system

✓ true


quality assurance programs in the PSAP include actions taken to ensure thats standards and

procedures are met and followed

✓ true




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a policy is a guide to action and procedure is a guide to thinking

✓ false


because the telecommunicator cannot see callers on the phone, nonverbal communication plays

no part in handling public safety calls for service

✓ false


A question that cannot be answered "yes" or "no" is referred to as an open-ended question

✓ True


When called upon to testify in a legal case, keep answers simple, and if at possible answer

yes and no

✓ True


Repeating in a short declarative statement the emotions or feelings the speaker communicating

is applying the active listening technique of paraphrasing

✓ False


An observation is based on assumptions and an inference is based on facts

✓ False


As part of customer service, callers expect to talk to a professional, be treated with courtesy

and speak to a person who can solve their problem

✓ True


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