CMN279 Exam Questions and Answers Graded A+
communication theory - Answers a system of ideas for explaining communication
rhetoric - Answers the use of language to persuade an audience
semantics - Answers the study of the words and symbols we choose
semiotics - Answers the study of how meaning ...
communication theory - Answers a system of ideas for explaining communication
rhetoric - Answers the use of language to persuade an audience
semantics - Answers the study of the words and symbols we choose
semiotics - Answers the study of how meaning is assigned and understood
cybernetics - Answers the study of how information is processed and how communication systems
function
message - Answers any type of oral, written, or non-verbal communication that is transmitted by a
sender to an audiance
sender - Answers the participant in a communication transaction who has an idea and communicates it
by encoding it in a message.
encoding - Answers the act of converting ideas into code in order to convert a written, an oral, or a non-
verbal message
channel - Answers a communication pathway or medium over which a message travels.
receiver - Answers the participant in a communication transaction for whom a message is intended and
who decodes the message by extracting meaning from it.
decoding - Answers the act of extracting meaning from spoken, written, and non-verbal communication
feedback - Answers the receivers response to a message that confirms if the original message was
received and understood.
noise - Answers any form or psychological interference that distorts the meaning of a message.
communication barriers - Answers problems that can affect the communication transaction, leading to
confusion or misunderstanding
channel overload - Answers the inability of a channel to carry all transmitted messages
information overload - Answers a condition whereby a receiver cannot process all messages because of
their vast numbers
emotional interference - Answers a psychological factor that creates problems with the communication
transaction
semantic interference - Answers interference caused by ambiguity, jargon, language or dialect
differences, or different ways of assigning meaning
, bypassing - Answers misunderstanding that results from the receiver interfering a different meaning
from s message based on the different meanings of the words that are used.
physical and technical interference - Answers interference external to the sender and receiver
ex. cell service dropped
mixed messages - Answers conflicting perceptions of a signal or message that may result in
miscommunication
channel barriers - Answers inappropriate choices of channel that impede communication
environmental interference - Answers interference that results from preconceptions and differing
frames or reference.
dyadic - Answers the form of communication that involves a group of two
emotional intelligence - Answers the ability to be in touch with one's own emotions, manage one's
emotions displays, and understand and respond to the emotions of others to foster strong interpersonal
relationships.
non-verbal behaviours - Answers gestures, facial expressions, eye contact, and posture that convey
feelings, attitudes and other information
proxemics - Answers the study of the use and perception of space
chronemics - Answers the study of the use and inter pretence of time in non-verbal communication
paralanguage (vocalics) (38%) - Answers non-verbal qualities of communication
body language (55%) - Answers non-verbal communication conveyed by gestures, posture, eye contact,
and facial expressions
internal communication - Answers communication takes place within an organization
external communication - Answers communication with audiences who are apart of an external
environment
active listening - Answers listening that demands close attention to a message's literal and emotional
meaning and a level of responsiveness that shows the speaker the message was both heard and
understood.
formal communications network - Answers a system of communication sanctioned by organizational
management
informal oral network - Answers unofficial internal communication pathways, also known as grapevines,
that carry gossip and rumours-sometimes accurate, sometimes not
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