TRAA Towing and Recovery Association of America National
Driver Certification EXAM 2025 100 QUESTIONS AND CORRECT
ANSWER
Customer Service:
Which of the following statements is true regarding vehicle condition forms?
a. signature does not release you from negligent actions.
b. A picture replaces the need for a form.
c. You only have to describe the damaged area of any vehicle.
d. All forms should be in triplicate. - answer>>>a. signature does not release you from negligent
actions.
Customer Service:
When dealing with an angry customer you should not:
a. Refer your customer to your supervisor.
b. Explain what you can and cannot do.
c. Argue with your customer.
d. None of the above. - answer>>>c. Argue with your customer.
Customer Service:
The most important communication skill you can develop is:
a. Talking
b. Reading
c. Listening
d. Writing - answer>>>c. Listening
Customer Service:
In most cases, the first and most direct contact the customer has with a towing
,company is:
a. The owner
b. The manager
c. The driver
d. The bookkeeper - answer>>>c. The driver
Anytime you recover a vehicle, what is the last thing you should do when the vehicle is hooked
up?
a. Walk around and make sure that everything is secure and in place.
b. Check air on tires.
c. Check the headlights and the horn.
d. Put on safety chains. - answer>>>a. Walk around and make sure that everything is secure and
in place.
Truck:
Why should you secure the steering wheel on anything you tow from the rear?
a. In case you lose the truck, it will go straight.
b. To prevent excessive front tire wear.
c. To keep tires straight, never trust a steering wheel lock.
d. To keep from hitting other cars or vehicles. - answer>>>c. To keep tires straight, never trust a
steering wheel lock.
Truck:
Auxiliary towing lights are:
a. Back up lights for when your truck's lights fail
b. Stop, tail and turn lights to the trailing end of the towed vehicle
c. The lights on the back of the tow truck
, d. All of the above - answer>>>b. Stop, tail and turn lights to the trailing end of the towed
vehicle
Truck:
The pulley on the tow truck boom in which the cable runs is known as:
a. Rotating lever
b. Sheave wheel
c. Spool and thimble
d. Cable guide - answer>>>b. Sheave wheel
Truck:
The pivot pin on your wheel lift should be greased:
a. Monthly (weekly if used ten times a day)
b. Every 6,000 miles
c. When dry to the touch
d. Daily - answer>>>a. Monthly (weekly if used ten times a day)
Truck:
Which of the following statements is not true about light duty tow trucks?
a. Their truck cab and chassis have a GVWR from 9,000 to 15,000 pounds.
b. They are designed to recover passenger autos, pick-up trucks and small vans.
c. Their bodies are about 86 inches wide and fit trucks with a CA distance of either 54,60, or 84
inches.
d. They are capable of lifting up to 20,000 pounds. - answer>>>d. They are capable of lifting up
to 20,000 pounds.
Truck:
Which of the following statements is not true of car carriers?
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