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HDI Support Center Analyst Exam Questions With 100% Correct Answers
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HDI Support Center Analyst Exam Questions With 100% Correct Answers
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HDI Support Center Analyst ExamQuestions With 100% Correct Answers
Whatiintervalishouldimissionistatementsibeireviewed?i-
iCorrectiAnswer-annually
MSistandsiforiwhat?i-iCorrectiAnswer-missionistatement
SLAiis?i-iCorrectiAnswer-serviceileveliagreement
SOPiis?i-iCorrectiAnswer-standardioperatingiprocedure
Multipleiincidentsiisia?i-iCorrectiAnswer-problem
Theiserviceideskiisia?i-iCorrectiAnswer-functionaliunit
SPOCiis?i-iCorrectiAnswer-singleipointioficontact
Aikeyiperformanceiindicatori(KPI)iofitoday'sisupporticenteriis?i-
iCorrectiAnswer-customerisatisfaction
,________iprovidesimoreioptionsiforicustomersitoicontactitheisupportice
nteriandihelpsitoireduceiabandonedicalls.i-iCorrectiAnswer-multi-
channeliaccess
email,iinstantimessaging,iandiself-helpiareialliexamplesiof?i-
iCorrectiAnswer-supportichannels
________iensuresithatiallicontactsireceiveiadequateiresponseiandifollo
w-
through,iandinoiissueiisiclosediuntilitheicustomerihasideemeditheiresolu
tionisatisfactory.i-iCorrectiAnswer-totalicontactiownership
Ani________iisiaipersoniwithiaihighidegreeiofiknowledge,iskill,ioriexperi
enceiiniaiparticularifield.i-iCorrectiAnswer-expert
Ani_________iisiaipersoniwhoiexecutesiaitaskiquicklyiandieffectively.i-
iCorrectiAnswer-expeditor
Ai__________iisiaipersoniwhoiactivelyipromotesitheiimageiandiservicesi
ofitheisupporticenteriandisupportsitheineedsiofitheicustomer.i-
iCorrectiAnswer-customerichampion
Aipersoniwhoileadsibyiexample,imotivatesiothers,iencouragesiparticipa
tion,icreativeithinking,iandiinitiative,idemonstratesiaipositiveiattitude,id
emonstratesiactiveilisteningiskills,iandiisiethicaliisiani_________.i-
iCorrectiAnswer-effectiveileader
, Ani________isupporticenteriprovidesiconsistentiserviceitoiallicustomers
,idemonstratesihonestyiandiintegrityiinitheiriactions,itakesiownershipia
ndiholdsithemselvesipersonallyiaccountableiforitheiriactions,ifulfillsico
mmitments,iprotectsiandienhancesitheiimageiofitheisupporticenter,iand
iareiloyalitoitheiriteam.i-iCorrectiAnswer-ethical
_________iinitheiworkplaceimeansitakingiownershipiandibeingiaccount
able,iespeciallyiwhenimistakesioccur.i-iCorrectiAnswer-integrity
___________idefineiwhatiisioriisinotipermittediwithinianiorganization.i-
iCorrectiAnswer-policies
Adheringitoi_______________iisiimportantibecauseiitiencouragesiconsi
stentibehaviorithroughoutitheisupporticenter,iprovidesiaiframeworkifori
theideliveryioficonsistentiservicesitoicustomers,iprotectsitheiorganizatio
niagainstilegaliliability,iandihelpsiprotectiproprietaryiinformationiandiot
heriassets.i-iCorrectiAnswer-organizationalipolicies
____________:ihaveiclearigoals,iobjectives,iandiexpectations,iachieveit
heirigoalsiiniaicoordinated,ieffectiveimanner,iencourageitrust,iareiwillin
gitoihelpiandidefendieachiother,ireceiveileadershipiandisupportifromima
nagement,iandishareiknowledgeiandiideas.i-iCorrectiAnswer-
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