Nursing Chapter 18 Questions and Correct Answers the Latest Update and Recommended Version
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Course
NUR
Institution
NUR
Three components to communication
A sender, a receiver, and a message
dynamic process
with a response (feedback), the sender becomes the receiver, the receiver becomes the
sender, and the message changes
Effective communication must have the ______________
feedback loop
Types of Communic...
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Nursing Chapter 18 Questions and
Correct Answers the Latest Update and
Recommended Version
Three components to communication
✓ A sender, a receiver, and a message
dynamic process
✓ with a response (feedback), the sender becomes the receiver, the receiver becomes the
sender, and the message changes
Effective communication must have the ______________
✓ feedback loop
Types of Communication
✓ Verbal
✓ Non Verbal
✓ Written
Five Elements of Communication
✓ Who relays the message
✓ What is the message
✓ In what way is the message relayed
✓ To whom is the message relayed
✓ With what effect is the message relayed
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is influenced by what?
✓ Context and environment
✓ Precipitating event
✓ Preconceived ideas
✓ Style of transmission
✓ Experiences
✓ Personal perceptions
Sender's message may mean to the receiver something that was entirely _______ by the
sender
✓ unplanned or unexpected
Filtration
✓ The most concise delivery of information is subject to some amount of filtration by the
receiver
✓ -It is possible to filter out some part of intended communication that is essential to correct
understanding
Feedback
✓ Response from the receiver
✓ Dynamic process
✓ Both communicants constantly assess nonverbal communication
✓ Based on interpretation and filtration
A charge nurse has asked for the upcoming holiday off. The nurse manager calls her into the
office and states, "The unit must be covered. Do you have any suggestions on how to cover it?"
The charge nurse assumes her boss is upset with her for asking for the day off because she
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never asks her opinion on staffing. Which of the following elements most likely influenced the
communication process?
A.Interpretation
B.Filtration
C.Closed communication
D.Blocking
✓ A Interpretation
Verbal communication
✓ The spoken word
Factors influence meaning of speech
✓ Same words can have several meanings
✓ Tone or inflection affects meaning
✓ True meaning of a statement may be contained in the emphasis placed on a specific word
_____ also Involves a predisposition or tendency to respond in one way or another. _____that
accompanies a verbal interaction is more meaningful than the actual words spoken
✓ Attitude
What are some factors confirm/deny the spoken word
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