Exam (elaborations)
HRM3701 OCTOBER NOVEMBER PORTFOLIO (COMPLETE ANSWERS) Semester 2 2024 (785623) - DUE 28 October 2024
- Course
- Institution
100% TRUSTED WORKINGS, EXPLANATIONS & SOLUTIONS
[Show more]
Seller
Follow
Lela40
Reviews received
Content preview
HRM3701 OCTOBERNOVEMBER PORTFOLIO
(COMPLETE ANSWERS)
Semester 2 2024 (785623) - DUE
28 October 2024
CONTACT: biwottcornelius@gmail.com
,HRM3701 OCTOBER NOVEMBER PORTFOLIO
(COMPLETE ANSWERS) Semester 2 2024 (785623) -
DUE 28 October 2024
CONTACT: biwottcornelius@gmail.com
1. TASK 1: POOR RAJ (13 marks) Read through the
following case study and answer the questions that
follow. Poor Raj Raj Kumar is a new recruit from a reputed
management institute, who was recruited as a sales
trainee in an office selling large computer hardware
located in Pretoria. Thabo is the sales manager
responsible for overseeing the work of the sales officer,
field executives and more than 70 trainee salesmen who
operate in three areas, namely Pretoria, Centurion and
Menlyn. The sales growth of the products in his area was
highly satisfactory owing to the developmental initiatives
taken by government agencies in spreading computer
education. Thabo had collected several sales reports,
catalogues and pamphlets detailing the types of office
equipment sold by the company for Raj’s reference. On
Raj’s first day at work, Thabo introduced himself and
showed Raj to his assigned desk and provided him with
the material collected. Thereafter Thabo excused himself
and did not return. Raj, feeling alienated and unsure of
what was expected of him, scanned through the material
given to him until 5:00 pm before leaving the office. 1.
What do you think about Thabo’s training programme?
Why is it adequate or inadequate? Do you think Raj will
benefit from this type of training? Explain. (2) 2. Provide a
detailed programme of what Raj’s first day should have
looked like. (11) 2.
1. Thabo’s training programme:
, Thabo’s training programme is inadequate. Simply providing Raj with materials to review,
without any direct guidance or interaction, fails to properly orient him to his new role. Raj was
left alone without a clear structure, expectations, or support, which can cause confusion,
alienation, and anxiety for a new employee. Raj will not benefit from this type of training
because it lacks hands-on experience, active learning, and communication. Effective training
should involve engagement with the manager and colleagues, a clear explanation of tasks, and
support to address questions.
2. A detailed programme of what Raj’s first day should have looked like:
9:00 AM – Welcome and Orientation:
o Raj should be formally welcomed by Thabo.
o Thabo should provide an overview of the company, its mission, values, and
culture.
o Introduce Raj to the office layout, his colleagues, and relevant departments.
10:00 AM – Introduction to Role:
o Thabo should explain Raj’s specific responsibilities as a sales trainee, including
the expectations for his performance.
o Outline how Raj’s work fits into the broader goals of the sales team and the
company.
11:00 AM – Overview of Products and Market:
o Thabo should present a guided overview of the company’s products, services, and
key markets.
o Provide context about the ongoing sales strategies and customer segments in
Pretoria, Centurion, and Menlyn.
12:00 PM – Lunch Break:
o Raj should be encouraged to join some colleagues for lunch, providing a social
opportunity to build rapport with the team.
1:00 PM – Hands-On Training:
o Raj should engage in a practical task, such as shadowing a senior sales executive
or attending a client call to understand how product presentations and sales are
conducted.
2:30 PM – Review Sales Tools and Reports:
o Thabo should guide Raj through the sales reports, catalogues, and pamphlets,
explaining how to use them effectively.
o Emphasize key performance metrics and tools the company uses for tracking sales
growth.
3:30 PM – Q&A and Feedback Session:
o Raj should have the opportunity to ask questions and seek clarification on
anything he found confusing.
o Thabo should provide constructive feedback on Raj’s performance so far and
outline the plan for the coming days.
4:30 PM – Wrap-Up and Future Plan:
o Thabo should summarize what Raj has learned during the day.
o Discuss the schedule for the next few days, including future training sessions and
client meetings.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Lela40. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.50. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62555 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
Recently viewed by you
