MNO Chapter 15 Test Questions and Answers Latest Update Graded A+
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MNO Chapter 15
Institution
MNO Chapter 15
MNO Chapter 15 Test Questions and Answers Latest Update Graded A+
Feedback is not necessary in the communication process when the sender and receiver are both confident that they understand each other. - Answers False
____ is the tendency to fill in gaps of missing information by assuming that wh...
MNO Chapter 15 Test Questions and Answers Latest Update Graded A+
Feedback is not necessary in the communication process when the sender and receiver are both
confident that they understand each other. - Answers False
____ is the tendency to fill in gaps of missing information by assuming that what we don't know is
consistent with what we already know. - Answers Closure
____ is the tendency to overestimate our value by attributing successes to ourselves (internal causes)
and attributing failures to others or the environment (external causes). - Answers self-serving bias
Nonverbal communication is less informative than verbal communication. . - Answers False
Organizational silence occurs when ____. - Answers employees believe that telling managers about
problems will not make a difference
In the perceptual process, ____ is the process of noticing or becoming aware of particular stimuli. -
Answers attention
In communicating feedback to employees, managers need to recognize that feedback can be
constructive or destructive. - Answers True
During a job interview, interviewers can use their knowledge of face and body movements to determine
when interviewees are telling the truth. This knowledge is called _____. - Answers kinesics
Someone experiencing a(n) ____ would be likely to take any negative criticism of his or her department
personally. - Answers self-serving bias
According to attribution theory, ____ makes managers more likely to attribute workers' problems or
failures to internal rather than external causes. - Answers the fundamental attribution error
The three formal communication channels in organizations are categorized as ____. - Answers
downward, horizontal, and upward
Perception is the process by which individuals attend to, organize, interpret, and retain information from
their environments. - Answers True
The two primary types of grapevine communications networks are ____. - Answers cluster and gossip
The last step of empathetic listening requires managers to ____. - Answers respond with feelings and
then facts
____ is a technique of understanding the speaker's perspective and personal frame of reference and
giving feedback that conveys that understanding to the speaker. - Answers Empathetic listening
In empathetic listening, ____ is important because it demonstrates that you understand the speaker's
emotions. - Answers reflecting feelings
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