Management Chapter 9 Review Questions with Complete Solutions Rated A+
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Management Chapter 9
Institution
Management Chapter 9
Management Chapter 9 Review Questions with Complete Solutions Rated A+
A ___________ is a performance appraisal method in which a manager keeps a written record of positive and negative performance of employees through the performance period.
a. narrative
b. BARS
c. MBO
d. critical incident fi...
Management Chapter 9 Review Questions with Complete Solutions Rated A+
A ___________ is a performance appraisal method in which a manager keeps a written record of
positive and negative performance of employees through the performance period.
a. narrative
b. BARS
c. MBO
d. critical incident file - Answers critical incident file
A common method of off-the-job training is __________.
a. vestibule training
b. foyer training
c. mezzanine training
d. backroom training - Answers vestibule training
A developmental performance appraisal is used to make decisions and plans for _____________.
a. improving the performance appraisal process b. pay raises and promotions
c. performance improvements
d. termination - Answers performance improvements
A new term used to describe both horizontal and lateral transfers within an organization is __________.
a. unidirectional transfers
b. bidirectional mobility
c. two-dimensional transfers
d. internal mobility - Answers internal mobility
A plan that allows employees to select the benefits that best suit their needs up to a preset dollar value
is called _______.
a. cafeteria-style
b. affordable care plan
c. flexible spending account
,d. optional benefits plan - Answers cafeteria-style
Aaron is a new employee in your department. What is the most effective way to train him?
a. Give him a list of instructions to follow.
b. Tell him to take notes while you describe how to do the job.
c. Demonstrate to him how to complete the tasks a couple times while explaining it to him and then
have him do the same back to you.
d. Let him figure out his own best ways to accomplish tasks. - Answers demonstrate to him how to
complete the tasks a couple times while explaining it to him and then have him do the same back to you
An estimated 60% to 70% of U.S. applicants take __________, especially when being considered for
customer service jobs.
a. achievement tests
b. aptitude tests
c. personality tests
d. physical exams - Answers personality tests
An evaluative performance appraisal can be used to make decisions about all of the following, except
_____.
a. pay raises
b. hiring
c. demotions
d. transfers - Answers hiring
Around __________% of millennials say having a "job you enjoy" is extremely important to them.
a. 65
b. 80
c. 35
d. 50 - Answers 50
Executive recruiters are sometimes referred to as __________.
a. management agents
, b. headhunters
c. promoters
d. private recruiters - Answers headhunters
Gavin is always careful to explain to prospective employees both the positive and negative aspects of
the job. As an example, while the job pays very well and offers excellent benefits, employees are
expected to work long hours and at least one weekend every month. Gavin is giving employees a
__________.
a. relevant job description
b. reasonable job expectation
c. realistic job preview
d. reliable job information - Answers realistic job preview
Globally, __________% of women have jobs and make up __________% of the global workforce.
a. 55; 40
b. 60; 50
c. 50; 35
d. 45; 55 - Answers 55; 40
If making a developmental decision rather than an administrative decision, __________ are the most
appropriate performance appraisal measurement methods.
a. critical incidents files and MBOs
b. rankings and MBOs
c. rankings scales and BARS
d. rankings and rankings scales - Answers critical incidents files and MBOs
If making an administrative decision rather than a developmental decision, __________ are the most
appropriate performance appraisal measurement methods.
a. critical incident files and MBOs
b. rankings and MBOs
c. rankings scales and BARS
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