Quality - .......ANSWERS 🔷🖊✔✔Meeting expectations in the delivery of clinically
effective, efficient and affordable health care services
Sentinel Event - .......ANSWERS 🔷🖊✔✔-Unexpected occurrence involving serious
injury or death
-Different than medical error EX) patient committing suicide when admitted for
diabetes
Main cause of sentinel events - .......ANSWERS 🔷🖊✔✔COMMUNICATION
Quality Assurance - .......ANSWERS 🔷🖊✔✔Provision of services that meet an
appropriate standard; maintaining a high quality of care by constantly measuring
effectiveness of organization that provides it -Problem Resolution
-All departments are involved
Quality Improvement - .......ANSWERS 🔷🖊✔✔Continuous process involving all
levels of the organization working together to produce better health care services
Safety - .......ANSWERS 🔷🖊✔✔aims to prevent avoidable errors or patient harm
**Safe staffing ratios**
Patient Safety Goals - .......ANSWERS 🔷🖊✔✔1. **Identify** patients correctly
2. Improve effective **communication**
3. Improve safety of high alert **medication**
4. Ensure **correct site, procedure, surgery**
5. **Reduce risk** of infections
6. Reduce **harm from falls**
SBAR - .......ANSWERS 🔷🖊✔✔S: Situation
,B: Background
A: Assessment
R: Recommendation
Five Rights of Medication Safety - .......ANSWERS 🔷🖊✔✔right drug
right route
right time/freq
right patient
right dose
Care Models - .......ANSWERS 🔷🖊✔✔innovative approaches to provide care to
different patient populations
Dedicated Unit Approach - .......ANSWERS 🔷🖊✔✔Special attention to:
-physical environment
-interdisciplinary collaboration
-nurse initiated clinical protocols of care
-activity rooms
Syndrome Specific Model - .......ANSWERS 🔷🖊✔✔-Identify a specific clinical
syndrome that's common to their patient population
-Develop clinical & educational tools to detect & manage the disease
-Improves comprehensive care delivery
Quality Cost Model of Transitional Care - .......ANSWERS 🔷🖊✔✔-Nurse Specialist
with advanced knowledge and skills follows a patient throughout the hospital stay
and continuing after discharge.
-Assesses patients upon hospital admission and every 48 hours and then when
home.
, Purpose of QSEN - .......ANSWERS 🔷🖊✔✔Prepare nurses with the competencies
necessary to continuously improve the quality and safety of the health care systems
in which they work.
-Each competency includes **Knowledge, Skill and Attitude (KSA)**
Competencies - .......ANSWERS 🔷🖊✔✔1. Patient/Family Centered Care
2. Teamwork and collaboration
3. Safety
4. Evidence Based Practice
5. Quality Improvement
6. Informatics
Patient/Family Centered Care - .......ANSWERS 🔷🖊✔✔Recognize the patient as the
source of control and full partner in providing compassionate and coordinated care
based on respect for patient preferences, values, and needs
The patient and family are in a.. - .......ANSWERS 🔷🖊✔✔partnered relationship with
their healthcare providers
Collaboration and Teamwork - .......ANSWERS 🔷🖊✔✔Function effectively within
nursing and interprofessional teams
What does collaboration involve - .......ANSWERS 🔷🖊✔✔open communication
mutual respect
shared decision making
Evidence Based Practice - .......ANSWERS 🔷🖊✔✔integration of the best available
research with clinical expertise in the context of client characteristics, culture, and
preferences
Quality Improvement - .......ANSWERS 🔷🖊✔✔Use data to monitor the outcomes of
care processes and use improvement methods to design and test changes to
continuously improve the quality and safety of health care systems.
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