Arby's values: - CORRECT ANSWER✔✔- - dream big
- make a difference
- play fair
- have fun
- work hard
- get it done
What are the four basics of friendly service? - CORRECT ANSWER✔✔- Smile
Say Thank You
Greet
Make Eye Contact
Team Member Principles - CORRECT ANSWER✔✔- 1. we're friendly
2. we're proud
3. we put customers first
, 4. we find a way to make it right
What is the five step training method? - CORRECT ANSWER✔✔- Tell
Show
Let Do
Observe
Prasie Progress
Management Principles - CORRECT ANSWER✔✔- 1. we're fully staffed
2. we train, trust, & empower
3. we set examples
4. we treat our team members right
What is the service time for front counter?
What is the service time for drive thru? - CORRECT ANSWER✔✔- FC - 90 sec.
DT - 50/60/75 sec.
Employees with what symptoms should not come to work: - CORRECT ANSWER✔✔-
Vomiting or diarrhea, sore throat, jaundice
Employees are required to wash their hands when? - CORRECT ANSWER✔✔- A minimum
of every hour.
At the start of their shift.
After eating or drinking.
True/False: Employees are allowed to drink on the service line as long as they keep a lid on
the cup. - CORRECT ANSWER✔✔- FALSE
True/False: employees who are under the age of 18 may not turn the slicer off, but they may
take the sliced beef off the slicer plate. - CORRECT ANSWER✔✔- False
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