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NSE 101 Introduction to Communication & Communication Theory Questions and Answers
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NSE 101 Introduction to Communication & Communication Theory
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NSE 101 Introduction to Communication& Communication Theory
What is communication? - answer The sharing of information, ideas, and feelings,
typically aimed at mutual understanding.
What are the three types of communication? - answer1. Verbal
2. Non-verbal
3. Written
What is verbal communication? - answer Oral communication that happens through
spoken words, sounds, vocal intonation, and pace.
How and where can verbal communication occur? - answer Face-to-face; one-on-one;
in groups; over the telephone; or video conferencing.
With clients, families, colleagues and interprofessional teams
What is non-verbal communication? - answerFacial expressions, eye contact, gestures,
and body positions and movements (*simply body language).
What is written communication? - answerWritten words, symbols, pictures, and
diagrams.
What are the forms of written communication? - answerInformal: texting, emailing, or
social media
Scholarly: letters and papers
What is scholarly writing? - answerA form of communication and a necessary skill that is
important to the nurse's role as a clinician, professional, leader, scholar, educator and
advocate.
What is different about scholarly writing? - answerIt differs in the idea that it is a formal
communication compared to casual and conversational language that is used everyday.
It is important to consider both the content of your writing (what you write) and the
presentation of your ideas (how you write).
What is the Models of Communication? - answerSimplify the complex communication
process by providing a visual representation of the various aspects of a communication
encounter.
, Why do we need the Models of Communication? - answer- They define communication
and allow you to see specific concepts and steps within the process.
- Give rise to ideas or nuances you may not have considered.
What are the three models of communication? - answer1. The Transmission Model
2. The Interaction Model
3. The Transaction Model
What is the internal cognitive process? - answerAllows participants to send, receive,
and understand messages which includes the processes of encoding and decoding.
What is encoding? - answerTurning thoughts into communication.
What is decoding? - answerTurning a communication message into thoughts
Transmission Model - answerA linear, one-way process in which a sender intentionally
transmits a message to a receiver
Properties of Transmission - answer- Focuses on the sender and the message
- Receiver is a target or end point rather than part of on ongoing process
- Responsibility put on sender to ensure message is successfully conveyed
What is the drawback of Transmission? - answer- Not representative of effective
communication
- Can be interfered with environmental and/or semantic noise
Interaction Model - answerDescribes communication as a process in which participants
alternate positions as sender and receiver. Makes communication a more interactive,
two-way process.
Properties of Interaction - answer- Generate meaning by sending messages and
receiving feedback within physical and psychological contexts.
- Incorporates feedback
- More interaction focused
- Communication is nuanced and complex
What is the drawback of Interaction? - answer- Because so many messages may be
sent at once, many may not be received
- Some messages are unintentionally sent
Transaction Model - answerDescribes communication as a process in which
communicators generate social realities within social, relational, and cultural contexts.
Properties of Transaction - answer- Greatly differs in conceptualization of
communication, role of sender and receiver, role of context.
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