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PGA Level 1 Facility Management Exam Questions and Answers
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PGA Level 1 Facility Management Exam Questions and Answers
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PGA Level 1 Facility ManagementPGA Business Planning Model - Answer-
The process for developing a business plan starts before you established the goals you would like to
achieve for the shop's coming year, - Answer-True
Staff should be involved in effective business planning to create a sense of ownership. - Answer-True,
Majors stakeholders and staff.
Assessing the current state of business is the most significant advantage of strategic business planning. -
Answer-False. Most significant advantage is it provides a long term vision.
Who should provide direction for creating the business plan at a golf operation? - Answer-The people in
charge. Pros, board members, and GM. Key stakeholders.
What are the five phases of the PGA Business planning model? - Answer-Define the business
Assess the current state of the business.
Develop business goals, objectives, and related strategics.
,Prepare financial forecasts and budgets.
Monitor performance
According to the business planning model, a business plan should build on and refine the operational
plan. - Answer-False
What is the usual business destination for long range planning. - Answer-Usually a long term is 3-5
years. A part of this long-range plan is annual operating budget and cash flow statement.
Proactive planning is one of the anticipated outcomes of strategic business planning. - Answer-True
What is the most significant benefit of strategic business planning. - Answer-It provides a long term
vision and destination and does not just focus on the current state of the business.
Clarification of job responsibilities is one of the added values provided by the strategic planning process.
- Answer-False
Business goals are typically developed in the Defining the business phase of the business planning
process. - Answer-False. Those are developed in the develop business goals.
Typically a written set of course values is developed in the defining the business phase of the business
planning process. - Answer-True. As well as mission statement, vision statement and others.
Helping establish a starting point for goals, objectives, and related strategies is an appropriate use of the
SWOT. - Answer-True
, Financial forecasts should be based on historical data and new assumptions. - Answer-False. Financial
forecast should be based on historical data and new assumptions.
1. You are in the process of completing a business plan for the golf shop. Initial forecasts of sales,
expenses, and profit have been made. Past data has been analyzed and important inside and outside
factors have been identified. What is the next step to be taken towards completing the plan? - Answer-
Monitor performance.
1. A golf professional is purchasing a golf course. The business plan he presented to his banker included
his history of successfully operating similar facilities, budget projections for the first five years under his
management, and objectives and strategies for reaching his goals. The banker rejected his loan
application because of missing information. What important element is missing from the business plan?
- Answer-He is missing a mission statement.
What time frame would be the least effective for monitoring the progress and performance of a
business plan? - Answer-The time frame that would be most effective is daily monitoring. The least
productive would be every month or yearly.
The skills of a golf professional include knowing rounds, membership, golf cars, tournaments, and
merchandise generate revenue for a facility. - Answer-False. This question is about knowledge not skills.
A personal development summary details interests, strengths, weakness, and future personal
development step.s - Answer-True
What must every professional understand about evaluation? - Answer-It is a continuous process, and it
is crucial to career advancements.
How might a golf professional discover interests? - Answer-Time. It takes time to discover what your
interests are first hand experiences and connecting with people in the industry are two good ways to
find interests. Basically, don't be afraid to try new things.
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