If a sales department supervisor is held accountable by a middle manager for the departments performance, on whom is the department supervisor dependent in making this performance possible? - Answer-Department sales persons
The management function of __________ is being activated when a bookstor...
BMGT 3510 Exam I Questions with
Correct Answers
If a sales department supervisor is held accountable by a middle manager for the
departments performance, on whom is the department supervisor dependent in making
this performance possible? - Answer-Department sales persons
The management function of __________ is being activated when a bookstore manager
measures daily sales in the magazine department and compares them with daily sales
targets? - Answer-Controlling
The process of building and maintaining good working relationships with others who
may someday help a manager implement his or her work agendas is called
_____________. - Answer-Networking
According to Robert Katz, _________ skills are more likely to be emphasized by top
managers than by first-line managers. - Answer-Conceptual
An effective manager is someone who helps others to achieve high levels of both
_______ and ___________. - Answer-Performance; Satisfaction
_________ is the active oversight by boards of directors of top management decisions
in such areas as corporate strategy and financial reporting. - Answer-Corporate
governance
When a manager denies promotion to a qualified worker simply because of personally
disliking her because she is Hispanic, this is an example of ____________. - Answer-
Discrimination
A company buys cloth in one country, has designs made in another country, has the
garments sewn in another country, and sells the finished product in yet other countries.
This firm is actively engaging in the practice of __________. - Answer-Global sourcing
The intellectual capital equation states: Intellectual Capital = __________ x
commitment. - Answer-Competency
If the direction in managerial work today is away from command and control, what is it
toward? - Answer-Coaching and facilitating
The managers role in the "upside-down pyramid" view of organizations is best
described as providing _________ so that operating workers can directly serve
__________. - Answer-Support; Customers
, When a team leader clarifies desired work targets and deadlines for a work team, he or
she is fulfilling the management function of _________. - Answer-Planning
The research of Mintzberg and others concludes that most managers ___________. -
Answer-Always live with the pressures of performance responsibility
Emotional intelligence (EI) helps us to manage ourselves and our relationships
effectively. Someone that is high in emotional intelligence will have the capacity to
____________, an ability to think before acting and to control potentially disruptive
emotional actions. - Answer-Self-regulate
Which of the following is a responsibility that is most associated with the work of a CEO
of a large company? - Answer-Linking the company with the external environment
What is the difference between prejudice and workplace discrimination? - Answer-
PREJUDICE: holding a negative stereotype or irrational attitude toward a person who is
different from one's self.
DISCRIMINATION: occurs when prejudice leads to decisions that adversely affect the
other person in his or her job or in advancement opportunities at work or in his or her
personal life.
How is the emergence of a free-agent economy changing career and work
opportunities? - Answer-The "free-agent economy" is one where there is a lot of job-
hopping and people work for several different employers of a career, rather than just
one. As more organizations reduce the hiring of full-time workers in favor of more part-
timers and independent contractors, this creates fewer long-term job opportunities for
potential employees. Thus they become "free agents."
In what ways will the job of a top manager typically differ from that of a first-line
manager? - Answer-Top managers are more oriented toward the external environment
than the first level or lower level managers. Top managers must be alert to trends,
problems, and opportunities that can affect the performance of the organization as a
whole. Lower or first-line managers are more concerned with the performance of his or
her immediate work unit and managing the resources and people of the unit on an
operational day-to-day basis.
How does planning differ from controlling in the management process? - Answer-
PLANNING sets the objectives or targets that one hopes to accomplish.
CONTROLLING measures actual results against the planning objectives or targets, and
makes any corrections necessary to better accomplish them.
Thus planning and controlling work together in the management process, with planning
setting the stage for controlling.
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