HRM DECA EXAM QUESTIONS & ANSWERS 2024/2025
Macon Industries writes a purchase order for bolts, washers, and nails and sends the order to the
Stanton Company to process.
A. letter of intent.
B. open order.
C. accounts-receivable document.
D. sales contract. - ANSWERSD Sales contract.
...
Macon Industries writes a purchase order for bolts, washers, and nails and sends the order to the
Stanton Company to process.
A. letter of intent.
B. open order.
C. accounts-receivable document.
D. sales contract. - ANSWERSD Sales contract.
A purchase order is a form that a business fills out to order goods. Because the order indicates that the
business is willing to do something (pay for the items it orders) in exchange for something else (take
possession of the goods), the purchase order serves as a sales contract. An open order is a type of
purchase order in which buyers place the order with the supplier that can best meet the needs or
criteria (e.g., price) for a particular item. Because accounts receivable is an accounting activity that
involves collecting payment for the goods and services that the business offers, a purchase order is not
an accounts-receivable document. A letter of intent is a letter that declares the writer's intention to do
something. A purchase order is a form rather than a letter.
A business was fined $2 million for dumping toxic waste in the local river. What type of environmental
law did the company violate?
A. Food quality
B. Clean air
C. Clean water
D. Endangered species - ANSWERSC Clean water.
The company violated the clean water laws by dumping toxic waste into a river. Clean air laws regulate
emissions and other air pollutants. Food quality laws regulate the quality of the food supply. Endangered
species laws protect animals, fish, and birds in danger of becoming extinct.
,Jon sues his former employer for harassment. In what situation would the employer be likely to offer Jon
a settlement?
A. The employer wants the case to go to court.
B. The employer knows it will be able to win the case.
C. The employer does not think it will be able to win the case.
D. Jon does not think he will be able to win the case. - ANSWERSC The employer does not think it will be
able to win the case.
A party may offer a settlement if it believes it has little chance to win a case. In this example, Jon's
employer does not believe it will win, so it may offer a settlement. A settlement is a way to avoid the
case going to court. Jon may or may not think he will win the case, but this does not influence his former
employer's actions.
Which of the following words most accurately describes arbitration:
A. Private
B. Nonconsensual
C. Biased
D. Temporary - ANSWERSA. Private.
Arbitration is private and not public or handled in the courts. Arbitration is consensual. Both parties must
sign an agreement assenting to arbitration. Arbitration is neutral, not biased. Arbitration is final and
binding, not temporary.
To be reimbursed for business expenses, Luke must obtain and complete an expense-reimbursement
form, attach the original transaction receipts to the completed form, and submit the documentation to
his manager for approval. What is Luke doing?
A. Following company procedures
B. Developing company policies
C. Evaluating company feedback
D. Assessing company guidelines - ANSWERSA. Following company procedures.
,Policies are the general rules to be followed by company personnel. For example, a business owner may
develop a policy that states the company will reimburse employees for certain business-related
expenses. A procedure is the step-by-step process that personnel follow in performing a specific task. In
the example, Luke was following certain steps to obtain reimbursement for out-of-pocket expenses that
he incurred—obtaining and completing the appropriate form, attaching receipts, and submitting the
documentation to his manager. In the example, Luke did not develop the policies, evaluate company
feedback, or assess company guidelines.
To use oral communication effectively, you need to
A. pronounce your words correctly.
B. impress your listeners.
C. know your listeners.
D. distract your listeners' attention. - ANSWERSA) Pronounce your words correctly.
The correct use and pronunciation of words is essential to effective oral communication.
Mispronunciation creates an unfavorable impression; it can embarrass the speaker; and it may also fail
to communicate the intended message. Trying to impress listeners may create a barrier to good
communication. It is not necessary to know your listeners to communicate effectively. You need to
attract and hold your listeners' attention, not distract them.
Which of the following is typically the primary purpose of an introduction during a presentation:
A. To share a funny story
B. To provide supporting details
C. To summarize the talk
D. To gain the audience's attention - ANSWERSD) To gain the audience's attention.
Effective introductions gain the audience's attention. Supporting details are usually provided in the
middle of a presentation. A speaker might outline the main points to be discussed in his/her opening
remarks, but summarizing the talk would occur at the end. An effective introduction might include a
funny story to gain the audience's attention, but there are many other methods that could be used to
capture the audience's attention as well.
What is a key to effective note-taking?
A. Active listening
, B. Capturing details
C. Creative thinking
D. Using an outline - ANSWERSA) Active listening.
To take meaningful notes, you must listen to what the speaker is saying. To pick up on the key points, you
must actively listen. Effective note-taking does not involve capturing every detail of the presentation, nor
does it involve the use of creative thinking techniques. And although it may be helpful for some
individuals, effective notes do not need to be formatted as an outline.
9. Which of the following is a guideline for writing clear instructions for your coworkers:
A. Write complex, lengthy statements.
B. Write from your supervisor's perspective.
C. Understand the process you are explaining.
D. Confine the instructions to one page. - ANSWERSC Understand the process you are explaining.
To write accurate instructions, you must be knowledgeable about the sequence and content of steps
required for completion of the task. Instructions should consist of simple, brief statements that are
written from the employee's perspective. Although instructions should be as brief as possible, the type
and complexity of the process or activity will dictate the length of the instructions.
The opening sentences of an effective business letter should
A. avoid specific details.
B. be completely impersonal.
C. be formal.
D. go right to the point. - ANSWERSD) Go right to the point.
The opening paragraph of a business letter should explain the reason for writing and go right to the
point. Effective business letters do not waste the reader's time by providing a lot of unnecessary
information, but they immediately go to the point and capture the reader's attention. The letter does not
need to be formal, but it should contain specific details and have personal appeal for the reader.
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