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ITIL 4 - Service Value Chain Questions and Answers Fully Solved
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ITIL 4 - Service Value Chain
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ITIL 4 - Service Value ChainImprove - answer EVERYTHING and EVERYBODY -To ensure continual improvement
of products, services and practices across all value chain activities and the four
dimensions of service management.
Service Value Chain - answer Also known as the IT Operating Model EXCLUSIVE TO
IT - Provides an operating model for the creation , delivery and continual improvement
of services
1. Plan
2. Engage
3. Design and Transition
4. Obtain and Develop
5. Deliver and Support
6. Improve
Plan - answer(high level) to ensure a shared understanding of the vision, current status
and improvement direction for all four dimensions and all products and services across
the organization
Engage - answerTo provide a good understanding of stakeholder needs, transparency,
and continual engagement and good relationships with all stakeholders
Design and Transition - answer(detailed level): To ensure that products and services
continually meet stakeholder expectations for quality, costs and time-to-market.
ASSEMBLE and TEST
Obtain and Build - answerTo ensure that service components are available when and
where they are needed and meet agreed specifications. Right component, Right Time,
Right time, Right Spec.
Deliver and Support - answerTo ensure that services are delivered and supported
according to agreed specifications and stakehodlers' expectations - MEET expectations
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