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ITIL 4 EXAM 2 QUESTIONS AND ANSWERS $12.49   Add to cart

Exam (elaborations)

ITIL 4 EXAM 2 QUESTIONS AND ANSWERS

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  • Course
  • ITIL 4
  • Institution
  • ITIL 4

Exam of 3 pages for the course ITIL 4 at ITIL 4 (ITIL 4 EXAM 2)

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  • October 26, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • ITIL 4
  • ITIL 4
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Dreamer252
ITIL 4 EXAM 2

Which practice has the purpose to ensure that risks have been properly assessed? -
answer Change enablement

When should a full risk assessment and authorization be carried out for a standard
change? - answer When the procedure for the standard change is created

Which statement about emergency change is correct? - answer The assessment and
authorization of emergency changes is expedited to ensure they can be implemented
quickly

Which practice coordinates the classification, ownership, and communication of service
requests and incidents? - answer Service desk

Which statement about output is correct? - answer The contribute tot he achievement of
outcomes

What is an example of a business-related measurement? - answerThe number of
passengers checked in

Which one of the value chain activity ensures that service components meet agreed
specifications? - answerObtain or build

What is the main objective of the information security management practice? -
answerTo protect the information needed by the organization to conduct its business

What includes governance as a component? - answerThe service value system

A change is defined as the addition, modification, or removal of anything that could have
a direct or indirect effect on _____? - answerServices

Which dimension considers how knowledge assets should be protected? -
answerInformation and technology

What is a means of enabling value cocreation by facilitating outcomes that customers
want to achieve without the customer having to manage specific costs and risks? -
answerA Service

The management of information security incidents usually requires _____. - answerA
separate process

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