Exam (elaborations)
ITIL 4 Practices Questions and Answers 2024
- Course
- Institution
Exam of 3 pages for the course ITIL 4 at ITIL 4 (ITIL 4 Practices)
[Show more]
Content preview
ITIL 4 PracticesArchitecture Management - answer The practice of providing an understanding of all the
different
elements that make up an organization and how those elements
relate to one another.
Availability Management - answerThe practice of ensuring that services deliver agreed
levels of
availability to meet the needs of customers and users.
Business Analysis - answerThe practice of analysing a business or some element of a
business, defining its needs and recommending solutions to
address these needs and/or solve a business problem, and create
value for stakeholders.
Capacity and Performance
Management - answerThe practice of ensuring that services achieve agreed and
expected performance levels, satisfying current and future demand in a cost-effective
way.
Change Control - answerThe practice of ensuring that risks are properly assessed,
authorizing changes to proceed and managing a change schedule in order to maximize
the number of successful service and product changes.
Continual Improvement - answerThe practice of aligning an organization's practices and
services with changing business needs through the ongoing identification and
improvement of all elements involved in the effective management of products and
services.
Deployment Management - answerThe practice of moving new or changed hardware,
software, documentation, processes, or any other service component to live
environments.
Information Security Management - answerThe practice of protecting an organization by
understanding and managing risks to the confidentiality, integrity, and availability of
information.
Infrastructure and Platform Management - answerThe practice of overseeing the
infrastructure and platforms used by an organization. This enables the monitoring of
technology solutions available, including solutions from third parties.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Dreamer252. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62890 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now