Exam (elaborations)
ITIL Foundation 4 - Practice Exam Questions and Answers 2024
- Course
- Institution
ITIL Foundation 4 - Practice Exam
[Show more]
Content preview
ITIL Foundation 4 - Practice ExamWhat is the effect of increased automation on the 'service desk' practice? - answer
Greater ability to focus on customer experience when personal contact is needed
Which term describes the functionality offered by a service? - answer Utility
Which is the purpose of the 'monitoring and event management' practice? - answer To
systematically observe services and service components, and record and report
selected changes of state
What should all 'continual improvement' decisions be based on? - answer Accurate and
carefully analysed data
How do all value chain activities transform inputs to outputs? - answer By using a
combination of practices
How does customer engagement contribute to the 'service level management' practice?
- answerIt captures information that metrics can be based on & supports progress
discussions
What is the starting point for optimization? - answerUnderstanding the vision and
objectives of the organization
The purpose of the _________ is to ensure that the organization continually co-creates
value with all stakeholders in line with the organization's objectives. - answerservice
value system
Which practice provides support for managing feedback, compliments and complaints
from users? - answerService request management
Which joint activity performed by a service provider and service consumer ensures
continual value co-creation? - answerService relationship management
Which practice may involve the initiation of disaster recovery? - answerIncident
management
What type of change is MOST likely to be managed by the 'service request
management' practice? - answerA standard change
Which guiding principle emphasizes the need to understand the flow of work in
progress, identify bottlenecks, and uncover waste? - answerCollaborate and promote
visibility
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Dreamer252. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62890 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now