Exam (elaborations)
WGU ITIL V4 QUESTIONS AND ANSWERS 2024
- Course
- Institution
Exam of 5 pages for the course ITIL 4 at ITIL 4 (WGU ITIL V4)
[Show more]
Content preview
WGU ITIL V4Governance - answer Enables the organization to maintain the alignment of its
operations with the strategic direction determined by its governing body.
ITIL (Information Technology Infrastructure Library) - answer A good-practice guidance
applicable to all types of organizations that provide services to businesses.
ITIL framework - answer A source of good practice in service management.
ITIL guiding principles - answer Help to guide organizational decisions and actions and
ensure a shared understanding and unified approach to ITSM throughout the
organization.
ITIL practices - answer Enhance the flexibility of the service value chain by supporting
multiple chain activities
SVS (service value system) - answer Describes how the components and activities of
an organization interact to create value through IT-enabled services.
The ITIL service value chain - answerA flexible model for the creation, delivery, and
continual improvement of services.
cost - answerThe amount of money spent on a specific activity or resource.
organization - answerA person or group with its internal functions, and with its own set
of responsibilities, authorities, and relationships necessary to achieve its objectives.
Outcome - answerA result as perceived by a stakeholder—that is enabled by one or
more outputs.
Output - answerA tangible or intangible deliverable of an activity.
Risk - answerA possible event that could cause harm or loss, or make the achievement
of objectives more difficult.
Service - answerA means of enabling value co-creation by facilitating outcomes
desirable to customers—without their having to manage cost and risk.
service consumer - answerA generic role an organization takes on when it receives
services.
, Service management - answerA set of specialized organizational capabilities for
enabling value for customers in the form of services.
Service offering - answerA formal description of one or more services designed to
address the needs of its target consumer, and include goods, access to resources, and
service actions.
Sponsor - answerThe person authorizing the budget for the consumed service.
Utility - answerA functionality offered by a product or service to meet a particular need.
Value - answerThe perceived benefits, usefulness, and importance of something.
Warranty - answerAn assurance that a product or service meets agreed-upon
requirements.
plan - answerThe value chain activity that ensures a shared understanding of the vision,
current status, and improvement direction for all four dimensions and all products and
services across an organization.
improve - answerThe value chain activity that ensures continual improvement of
products, services, and practices across all value chain activities and the four
dimensions of service management.
engage - answerThe value chain activity that provides a good understanding of
stakeholder needs, transparency, continual engagement, and good relationships with all
stakeholders.
design and transition - answerThe value chain activity that ensures products and
services continually meet stakeholder expectations for quality, costs, and time to
market.
obtain/build - answerThe value chain activity that ensures service components are
available when and where they are needed, and that they meet agreed specifications.
deliver and support - answerThe value chain activity that ensures services are delivered
and supported according to agreed specifications and stakeholders' expectations.
Service Value Chain Acronym - answerP.I.E.D.O.D
relationship management practice - answerThe practice of establishing and nurturing
links between an organization and its stakeholders at strategic and tactical levels.
supplier management practice - answerThe practice of ensuring that an organization's
suppliers and their performance levels are managed appropriately to support the
provision of seamless quality products and services.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Dreamer252. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62890 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now