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GEB 3213 Exam 2 Hayes Questions with correct Answers
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GEB 3213 Exam 2 Hayes Questions with correct Answers
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GEB 3213 Exam 2 Hayes Questions withcorrect Answers
Situational iiAwareness ii- iiAnswers ii-You iiwill iimeet iipeople iiyou iidon't iiknow iiin iivarious
iisituations, iiso iilearn iito iiread iipeople iiand iirespond iiaccordingly. iiSelf iiawareness iiis
iialso iiimportant.
7-38-55 iiRule ii- iiAnswers ii-Body iilanguage iirule, iibody iilanguage iiaccounts iifor ii55% iiof
iia iigiven iimessage, iitone iiof iivoice iifor ii38% iiand iiwords iifor iijust ii7%
Open iiPalms ii- iiAnswers ii-Sign iiof iihonesty, iiswear iito iitell iithe iitruth iiin iicourt iiby iiraising
iione iihand, iishows iiyou iihave iinothing iito iihide iiand iiare iinot iia iithreat ii(primal)
Expansive iiPose ii- iiAnswers ii-Standing iiwith iilegs iiopen, iinot iiclosed iiand iitight. iiShows
iipower iiand iiconfidence. iiAnother iiexample iiis iileaning iiback iiin iiyour iiseat iishows
iiyou're iirelaxed iiand iiin iicontrol
Low-Power iiPose ii- iiAnswers ii-Opposite iiof iiExpansive iipose, iishows iia iiclosed iioff
iiposture. iiIncreases iithe iirelease iiof iicortisol, iithe iistress iihormone, iiand iiappears iito
iishow iia iilack iiof iiconfidence
Stress iiFace ii- iiAnswers ii-Clenched iijaw, iitightened iineck iiand iifurrowed iibrow, iishow
iistress. iiThis iiway, iiyou iican iisee iiif iiyour iisubject iiwill iireceive iiyour iimessage
iienthusiastically
Raised iiEyebrows ii- iiAnswers ii-Shown iiwhen iisurprised iior iiin iidoubt. iiwhen iipraised iiby
iisomeone iiwith iiraised iieyebrows, iithe iiperson iispeaking iimay iibe iiinsincere
Eye iiContact ii- iiAnswers ii-Keeping iieye iicontact iishows iiinterest, iitoo iilong iimakes iiyou
iia iicreep iior iia iiliar. iiLiars iitend iito iihold iieye iicontact iitoo iilong
Vocal iiRange ii- iiAnswers ii-Change iiin iivocal iirange iishows iitheir iiinterested. iiWomen iigo
iiup, iimen iigo iidown. iiMonotone iishows iidisinterest
Laughter ii- iiAnswers ii-Humor iiis iiimportant iiin iideveloping iirelationships, iireceptive iito
iiyour iihumor iiwill iilead iito iia iiconnection. iiBe iiaware iiwhen iitelling iijokes iiin iicertain
iisettings, iibut iihumor iiis iia iigood iiway iito iiread iiyour iisubjects iiinterest
Mirroring ii- iiAnswers ii-People iithat iiget iialong iitend iito iimirror iieach iiothers iibehavior, iiso
iiif iiyou iishift iiyour iibody iilanguage iiand iiyour iisubject iidoes iias iiwell, iiit iishows iithey're
iifairly iicomfortable
, Formal iiBehaviors ii- iiAnswers ii-Business iiAttire
Using iiformal iiemail iiheadings
Using iititles iiand iilast iinames
Not iiengaging iiwith iicoworkers iioutside iiof iiwork
Getting iito iiwork iiearly/on iitime
Withholding iipersonal iiinformation
More iiconsideration iiof iipersonal iispace
Familiar iiBehaviors ii- iiAnswers ii-Wearing iicasual iiattire
Informal iiemail iiheadings
First iinames iior iinicknames
Extending iirelationships iibeyond iiwork
Getting iito iiwork iilate
Sharing iiof iipersonal iiinformation
Less iiconsideration iiof iipersonal iispace
Active iiListening ii- iiAnswers ii-Being iifocused iiand iiengaged iiin iithe iiconversation,
iiharder iito iido iiwhen iiyou're iion iithe iiphone.
Synchronous iiCommunication ii- iiAnswers ii-Communication iithat iioccurs iiin iireal iitime
Business iiMeeting iiEtiquette ii- iiAnswers ii-Stick iito iithe iiagenda, iiprovide iirequired
iiinformation, iiand iihelp iimove iithe iimeeting iialong, iifocus iion iiprimary iiissues iiand iidon't
iiargue. iiBe iipolite iiand iipositive iiwhen iiredirecting iito iiprimary iiissues.
Emotional iiintelligence ii- iiAnswers ii-- iithe iiability iito iiunderstand, iimanage, iiand
iieffectively iiexpress iione's iiown iifeelings, iias iiwell iias iiengage iiand iinavigate
iisuccessfully iiwith iithose iiof iiothers
(5) iiStrategies iifor iiimproving iiemotional iiintelligence: ii- iiAnswers ii-- iiReducing iinegative
iiemotions
- iiReducing iithe iifear iiof iirejection
- iiReducing iistress
- iiBeing iiassertive iiand iiexpressing iidifficult iiemotions
- iiBouncing iiback iifrom iiadversity
Empathy ii- iiAnswers ii-- ii"the iiability iito iiunderstand iiand iishare iithe iifeelings iiof iianother"
- iiImportant iito iiconsider iiwhen iithinking iiabout iiyour iiemotional iiintelligence
- iiPutting iiyourself iiin iitheir iiposition
- iiDiffers iifrom iisympathy iiin iithat iiit iirequires iiinhabiting iithe iisame iiemotional iispace iias
iianother iiperson iiand iiit iirequires iiinhabiting iithe iisame iiemotional iispace iias iianother
iiperson
Sympathy ii- iiAnswers ii-- ii"feelings iiof iipity iiand iisorry iifor iisomeone iielse's iimisfortune"
- iiA iidetached iiposition, iiakin iito iifeeling iibad ii"for" iisomeone
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