GEB 3213 Final Exam with complete
solutions
Which iiof iithe iifollowing iiis iia iicomplex iiprocess iiof iiencoding iiand iidecoding
iiinformation, iiideas, iiand iifeelings? ii- iiAnswers ii-Communication
Putting iiideas iiinto iiwords, iiimages, iior iiactions iitakes iiplace iiduring iiwhich iistep iiin iithe
iicommunication iiprocess? ii- iiAnswers ii-Encoding
Language iithat iiis iidifficult iito iiunderstand iior iiis iiambiguous iiis iiindicative iiof iiwhat iitype
iiof iibarrier? ii- iiAnswers ii-Semantic
Which iiof iithe iifollowing iiare iielements iiof iinonverbal iicommunication iiand iiprofessional
iipresence? ii- iiAnswers ii-Polish, iiconfidence, iiand iipassion
Most iistudents iibelieve iithey iiare iibest iiprepared iiin iithe iiarea iiof iicritical iiand iianalytical
iithinking iiwhen iithey iigraduate iifrom iicollege. iiIn iiwhich iiarea iido iiemployers iifind
iistudents iiwell iiprepared? ii- iiAnswers ii-Teamwork
How iican iiyou, iias iithe iicommunicator, iiincrease iithe iilikelihood iithat iiyour iimessage iiwill
iibe iiaccurately iiunderstood? ii- iiAnswers ii-Make iithe iimessage iieasy iifor iithe iiaudience
iito iiunderstand
Actions, iiattire, iigrammar iiusage, iiand iiproofreading iiall iiaffect iithe ii________ iiof iian
iiemployee. ii- iiAnswers ii-Professionalism
Good iibusiness iicommunicators iiunderstand iithat ii___________________. ii- iiAnswers
ii-their iimessage iimust iibe iiable iito iireach iiand iiresonate iiwith iitheir iiintended iiaudience
Which iiof iithe iifollowing iiworkplace iiactivities iiis iimost iilikely iito iibe iithe iione iiin iiwhich
iiyour iicommunication iiskills iiwill iibe iiutilized? ii- iiAnswers ii-Persuading iiyour iicolleagues
iithat iiyour iiidea iiwill iilikely iilead iito iiincreased iisales
In iithe iicontext iiof iidoing iibusiness iiwith iipeople iifrom iiother iicultures, iieffective
iicommunicators ii_______________. ii- iiAnswers ii-are iiready iito iiadapt iito iidifferent
iicultural iineeds.
To iiensure iithe iiaudience iiwill iiinterpret iithe iimessage iiin iithe iiway iithe iiwriter iiintended,
iiwhat iitype iiof iiwords iishould iibe iiused? ii- iiAnswers ii-Concrete
, ____________________ iiis iia iilogical iiprocess iithat iiinvolves iievaluating iithe
iieffectiveness iiof iia iimessage iiin iirelation iito iithe iineeds iiof iithe iiaudience iiand iithe
iipurpose iiof iithe iimessage. ii- iiAnswers ii-Revising
Business iiemails iishould ii___________________. ii- iiAnswers ii-focus iion iionly iione
iitopic
A iidocument's iiformat ii___________________. ii- iiAnswers ii-can iicommunicate
iiprofessionalism iito iiyour iiaudience
When iiusing iia iidirect iiorganization iifor iia iimessage, iithe iimain iiidea iiof iiyour iimessage
ii____________________. ii- iiAnswers ii-should iibe iistated iibefore iithe iisupporting
iidetails
The iifirst iidraft iiof iia iimessage iifocuses iion ii_________________. ii- iiAnswers ii-getting
iiyour iithoughts iion iipaper
Simple, iiwell-planned iimessages ii_____________________. ii- iiAnswers ii-benefit iifrom
iiat iileast iitwo iidrafts
Before iiyou iidecide iiwhat iiit iiis iiyou iiwant iito iicommunicate, iiwhat iishould iibe
iiconsidered? ii- iiAnswers ii-Why iiyou iiare iicommunicating
When iianalyzing iithe iiaudience iifor iia iipersuasive iimessage, iiwhich iiof iithe iifollowing iiis
iione iiof iithe iirecommended iiquestions? ii- iiAnswers ii-What iiinformation iidoes iithe
iiaudience iineed iito iiknow iiand iiwhy?
In iithe iiACE iiprocess iifor iicommunication, iithe iifirst iistep iiis ii____________________. ii-
iiAnswers ii-analyzing
The iidirect iiapproach iiis iimore iilikely iito ii________________________ iiwhen iicompared
iito iithe iiindirect iiapproach iibecause iithe iireader iican iifind iithe iimain iipoint iiquickly. ii-
iiAnswers ii-be iithe iibetter iichoice iifor iimost iirequests
When iiwould iithe iiindirect iiapproach iibe iia iibetter iichoice iifor iiyour iimessage? ii-
iiAnswers ii-When iiyour iiaudience iiwill iilikely iinot iiunderstand iiyour iirequest iiwithout
iicontext.
When iimaking iia iiclaim iiby iiusing iionline iicustomer iisupport, iiwhich iiinformation iishould
iiyou iiprovide iifirst? ii- iiAnswers ii-Your iireason iifor iiwriting
What iiis iithe iiadvantage iiof iiwriting iiwith iia ii"you" iiperspective? ii- iiAnswers ii-A ii"you"
iiperspective iimotivates iithe iiaudience iito iirespond iipositively.
In iiaddition iito iian iiexpression iiof iigratitude, iiwhat iiis iia iitypical iielement iifound iiat iithe
iiend iiof iia iiroutine iirequest? ii- iiAnswers ii-A iicall iifor iiaction
solutions
Which iiof iithe iifollowing iiis iia iicomplex iiprocess iiof iiencoding iiand iidecoding
iiinformation, iiideas, iiand iifeelings? ii- iiAnswers ii-Communication
Putting iiideas iiinto iiwords, iiimages, iior iiactions iitakes iiplace iiduring iiwhich iistep iiin iithe
iicommunication iiprocess? ii- iiAnswers ii-Encoding
Language iithat iiis iidifficult iito iiunderstand iior iiis iiambiguous iiis iiindicative iiof iiwhat iitype
iiof iibarrier? ii- iiAnswers ii-Semantic
Which iiof iithe iifollowing iiare iielements iiof iinonverbal iicommunication iiand iiprofessional
iipresence? ii- iiAnswers ii-Polish, iiconfidence, iiand iipassion
Most iistudents iibelieve iithey iiare iibest iiprepared iiin iithe iiarea iiof iicritical iiand iianalytical
iithinking iiwhen iithey iigraduate iifrom iicollege. iiIn iiwhich iiarea iido iiemployers iifind
iistudents iiwell iiprepared? ii- iiAnswers ii-Teamwork
How iican iiyou, iias iithe iicommunicator, iiincrease iithe iilikelihood iithat iiyour iimessage iiwill
iibe iiaccurately iiunderstood? ii- iiAnswers ii-Make iithe iimessage iieasy iifor iithe iiaudience
iito iiunderstand
Actions, iiattire, iigrammar iiusage, iiand iiproofreading iiall iiaffect iithe ii________ iiof iian
iiemployee. ii- iiAnswers ii-Professionalism
Good iibusiness iicommunicators iiunderstand iithat ii___________________. ii- iiAnswers
ii-their iimessage iimust iibe iiable iito iireach iiand iiresonate iiwith iitheir iiintended iiaudience
Which iiof iithe iifollowing iiworkplace iiactivities iiis iimost iilikely iito iibe iithe iione iiin iiwhich
iiyour iicommunication iiskills iiwill iibe iiutilized? ii- iiAnswers ii-Persuading iiyour iicolleagues
iithat iiyour iiidea iiwill iilikely iilead iito iiincreased iisales
In iithe iicontext iiof iidoing iibusiness iiwith iipeople iifrom iiother iicultures, iieffective
iicommunicators ii_______________. ii- iiAnswers ii-are iiready iito iiadapt iito iidifferent
iicultural iineeds.
To iiensure iithe iiaudience iiwill iiinterpret iithe iimessage iiin iithe iiway iithe iiwriter iiintended,
iiwhat iitype iiof iiwords iishould iibe iiused? ii- iiAnswers ii-Concrete
, ____________________ iiis iia iilogical iiprocess iithat iiinvolves iievaluating iithe
iieffectiveness iiof iia iimessage iiin iirelation iito iithe iineeds iiof iithe iiaudience iiand iithe
iipurpose iiof iithe iimessage. ii- iiAnswers ii-Revising
Business iiemails iishould ii___________________. ii- iiAnswers ii-focus iion iionly iione
iitopic
A iidocument's iiformat ii___________________. ii- iiAnswers ii-can iicommunicate
iiprofessionalism iito iiyour iiaudience
When iiusing iia iidirect iiorganization iifor iia iimessage, iithe iimain iiidea iiof iiyour iimessage
ii____________________. ii- iiAnswers ii-should iibe iistated iibefore iithe iisupporting
iidetails
The iifirst iidraft iiof iia iimessage iifocuses iion ii_________________. ii- iiAnswers ii-getting
iiyour iithoughts iion iipaper
Simple, iiwell-planned iimessages ii_____________________. ii- iiAnswers ii-benefit iifrom
iiat iileast iitwo iidrafts
Before iiyou iidecide iiwhat iiit iiis iiyou iiwant iito iicommunicate, iiwhat iishould iibe
iiconsidered? ii- iiAnswers ii-Why iiyou iiare iicommunicating
When iianalyzing iithe iiaudience iifor iia iipersuasive iimessage, iiwhich iiof iithe iifollowing iiis
iione iiof iithe iirecommended iiquestions? ii- iiAnswers ii-What iiinformation iidoes iithe
iiaudience iineed iito iiknow iiand iiwhy?
In iithe iiACE iiprocess iifor iicommunication, iithe iifirst iistep iiis ii____________________. ii-
iiAnswers ii-analyzing
The iidirect iiapproach iiis iimore iilikely iito ii________________________ iiwhen iicompared
iito iithe iiindirect iiapproach iibecause iithe iireader iican iifind iithe iimain iipoint iiquickly. ii-
iiAnswers ii-be iithe iibetter iichoice iifor iimost iirequests
When iiwould iithe iiindirect iiapproach iibe iia iibetter iichoice iifor iiyour iimessage? ii-
iiAnswers ii-When iiyour iiaudience iiwill iilikely iinot iiunderstand iiyour iirequest iiwithout
iicontext.
When iimaking iia iiclaim iiby iiusing iionline iicustomer iisupport, iiwhich iiinformation iishould
iiyou iiprovide iifirst? ii- iiAnswers ii-Your iireason iifor iiwriting
What iiis iithe iiadvantage iiof iiwriting iiwith iia ii"you" iiperspective? ii- iiAnswers ii-A ii"you"
iiperspective iimotivates iithe iiaudience iito iirespond iipositively.
In iiaddition iito iian iiexpression iiof iigratitude, iiwhat iiis iia iitypical iielement iifound iiat iithe
iiend iiof iia iiroutine iirequest? ii- iiAnswers ii-A iicall iifor iiaction
