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310 EXAM 1 STUDY GUIDE| example questions and answers verified A+
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310 EXAM 1 STUDY GUIDE| example questions and answers verified A+ 310 EXAM 1 STUDY GUIDE| example questions and answers verified A+ When would a case manager use confrontation with a client? - correct answers--Client says something but doesn't follow through -Body language contradicts what...

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  • October 26, 2024
  • 7
  • 2024/2025
  • Exam (elaborations)
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  • 310 exam 1 study guide example questions and answ

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310 EXAM 1 STUDY GUIDE| example ques
re re re re re re




tions and answers verified A+
re re re re




Whenrewouldrearecaseremanagerreusereconfrontationrewithreareclient?re-recorrectreanswers--
Clientresaysresomethingrebutredoesn'trefollowrethrough
-Bodyrelanguagerecontradictsrewhatretheyresaid,reorrebehaviorreisrecontradictory
-Clientrehasreareperceptionreyouredisagreerewith
-Clientrehasreunrealisticreexpectationsreforreyoureorreforrehimself
-Thereclientreasksreforrehelprebutredoesn'trefollowrethroughrewithresuggestionsre
-Clientresaysretheyrehaverecertainrevalues,rebutretheirrebehaviorredoesn'trematchrewhatretheyresay.
WhatreareretherefourrepartsreofrearecompletereI-MESSAGEreusedreforreconfrontation?re-recorrectreanswers-
1.reYourreCONCERN/refeelings/reobservationsreaboutretheresituation
2.reAreNONreBLAMINGredescriptionreofrewhatreyourehavereseenreorreheard,reofretherebehaviorre
3.reTheretangiblereOUTCOMEreforreyoureasreresultreorretherepossiblereconsequencesreforrethereclientre
4.reAnreINVITATIONreTOreCOLLABORATEreonrearesolutionre

EX:reIrethinkrewhatreconcernsremereisreyourrebeingrelatereforretherelastrefourreappointmentsrehasrecausedrearelotreofre
scramblingreonremyrepartretorecatchreuprethererestreofrethereday.reHowreaboutrewerelookreatreyourreschedulereandrefi
gureresomethingreelsereout
Whatrearerethererulesreforreconfrontation?re-recorrectreanswers--Berematterreofrefactre
-Beretentativere
-Takerefullreresponsibilityreforreyourreobservationsre
-Alwaysrecollaboratere
-Dorenotreaccuserethereotherrepersonre
-Dorenotreconfrontrebecausereyourearereangryre
-Dorenotreberejudgmentalre
-Dorenotregiverethereclientrearesolution
-Focusreonretangiblerebehaviorreorrecommunication
-Timing
Whyrewouldrearecaseremanagerreaskrepermissionretoresharereideas?re-recorrectreanswers--
Askingrepermissionretoresharereideasreleavesrethereclientreinrechargereofrehisreorreherresolutionreandrefreeretorerejec
trethereofferreofreideas.
Whatreareresomerecommonrereasonsreclientsremayrebereangry?re-recorrectreanswers--
Clientreisreangryrebecausereofresomethingreagencyrehasredone
-Clientsreisreangryreaboutresomethingreyourehaveresaidreorredone
-Thereclientreisrefearful
-Thereclientreisreexhaustedre
-Thereclientrefeelsreoverwhelmedre
-Thereclientreisreconfusedre
-Thereclientrefeelsreareneedreforreattention
Whyreisredisarmingreangerreimportant?re-recorrectreanswers--Eliminatesreanreobstacleretoretruereunderstanding
-Showsreclientsreyourerespectretheirremessagere
-Enablesreyouretoreunderstandrethereproblem
-Allowsreyouretorepracticereempathy
-Focusesreworkreonresolvingrethereproblem

, Whenrearecaseremanagerresaysretoretheirreclientre"reIreunderstandrehowreyourefeel,rebut...reWhatreisreaboutretorehap
pen?re-recorrectreanswers-
Asrecaseremanagersrewerecanrenotrefullyreunderstandrewhatreareclientreisreexperiencingre,retherebutreinretherephraser
enegatesrearepersonsrefeelingsreandrepushesrethereworkersreperspectivereinstead.

Whatreareretherepurposesreofrereflectiverelistening?re-recorrectreanswers-
1.reLetsreclientsreknowreyourehavereheardretheirrefeelingsreaccurately
2.reAllowsreyouretorecorrectreanyremisconceptionsre
3.reIllustratesreyourreacceptancereofrewhererethereperson
reisreatrethatremoment

re(gorewherereyourreclientsrearereevenreifreyourrenotreanreexpertreinrethatrefield)

WhichreofretheretworeaspectsreofreReflectivereListeningreisreconsideredreempathicreandretheremostreusefulrekindreo
freresponse?re-recorrectreanswers--
Respondingretorefeelingsreisreempathicreandreisrethereforeretheremostreusefulrekindreofreresponse.
Whatreisreanreempathicreresponse?re-recorrectreanswers--Aresingleresentencerethatreincludesrethereclientsrefeeling
1.reListenrecarefullyretorethereclient
2.reIdentifyretheremostreprominentrefeelingreyourearerehearingre
3.reCreaterearesinglerestatementrethatreincludesrethatrefeeing.re

(Doesrenotreincludereadvicereorresolutions)
Whyreconstructrearesinglerestatementretorerespondretoreyourreclientsrefeelings?re-recorrectreanswers-
Thisreisrearespecificrewayretorepracticereempathyreforreclients,retoreacknowledgereclientsrefeelingsreandreconcerns.re
Wereuseresingleresentencerebecauseretoreaddremorereoftenredistractsretherepersonreorremovesrethereconversationre
awayrefromretherecentralreconcern
Howrecanrerespondingretorecontentrehelprethereclient?re-recorrectreanswers-
Whenreyourerepeatrefactsreofrearetraumaticreeventrebackretorethereperson,rethereindividualrecanrebeginretoreintegra
terewhatrehappenedretorethemreandreassistreinretheirrehealingreprocess.
Whatreareretherereasonsreforrenotreusingre"why"requestions?re-recorrectreanswers-
1.reIfreyoureaskresomeonerewhyresomeoneredidresomethingreorredidrenotredoresomething,reyoureimplyrethatreyoureb
elieveretherepersonreshouldrehaverehandledrethingsredifferently
2.reThereclientrehasretoresearchreforreanreanswerreorreisrepushedretorecomereuprewithreanreexplanation.re
3.reSoundsrelikereprying/reaskingreforreinformationrethereclientrehadrenotreintendedretorediscuss
Whatreisreareclosedrequestionreaccordingretorelecturere2?re-recorrectreanswers-
Arequestionrethatrecanrebereansweredrewithrearesinglereanswer.
Whatreisreanreopenrequestionreaccordingretorelecturere2?re-recorrectreanswers-
Anreopenrequestionreencouragesrethereclientretoretalkremorerefreelyrewithoutrecategoriesreimposedreonrethemreby
retherecaseremanagerre

-openreendedrequestionsrebeginrewithre"How"reorre"What"
Whatredoesreyourreinstructorrestatereregardingre"Couldreyouretellreme..?reandre"Wouldreyouretellreme"re-
recorrectreanswers-

Theserearereactuallyreclosedrequestionsrebecauseretheyrecanrebereansweredrewithreareyesreorrenoreanswer.
-theserequestionsretendretorebogresessionsredown.
-caseremanagersreshouldreavoidretheseretypesreofrequestionsrebyreaskingremorerespecificreopenrequestions.
Whatrequestionsremakereclientsrefeelreuncomfortablereandrewhyredoretheyrehaverethisreeffect?re-
recorrectreanswers-1.reWhyrequestions

2.reAskingremultiplerequestions
3.reQuestionsrethatrechangeretheresubject
4.reImplyingretherereisreonlyreonereAnswerretoreyourrequestion.re
5.reInflictingreyourreValuesreonrethereclient

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