Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+
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HDI Desktop Support Technician
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HDI Desktop Support Technician
Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+Desktop Support Technician Questions and Answers | Latest Version | 2024/2025 | Graded A+Desktop Support Technician Quest...
1) What is active directory? - (correct answer) -Active directory authorizes and authenticates all users
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and computers in a window domain network, ensuring the security of the computer and software.
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Through active directory various functions can be managed like creating admin users, connecting to
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printers or external hard drives.
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2) What is DHCP and what it is used for? - (correct answer) -DHCP stands for dynamic host
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configuration protocol. It is used to allocate IP addresses to a large number of the computer system in
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a network. It helps in managing a large number of IP's very easily.
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3) What is the scope and super scope? - (correct answer) -The scope consists of an IP address like
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gateway IP, subnet mask, DNS server IP. It can be used to communicate with the other PCs in the
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network. The superscope becomes when you combine two or more scopes together.
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4) What is DNS? - (correct answer) -DNS means Domain Naming Service, and it is used for resolving IP
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addresses to name and names to IP address. DNS is like a translator for computers, computers
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understand the number and not the alphabet. For example, if we type like hotmail.com, the computer
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doesn't understand this, so they use DNS which converts (hotmail.com) into (numbers) and then
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executes the command.
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5) What is forward and reverse lookup in DNS? - (correct answer) -When we convert an IP address into
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names is called Reverse lookup, while converting names into IP address is called Forward lookup.
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Desktop Support yi
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6) What is 'A' record and what is 'MX record'? - (correct answer) -'A' record is also known as host
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record, and it can map the IP address by name. It is with this record that DNS can find out the IP
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address of a name. While, 'MX record' also known as mail exchanger record, by the help of 'MX' record,
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location of the mail server is identified. The record is also found in DNS.
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7) What is the IPCONFIG command? - (correct answer) -IPCONFIG command is used to display the IP
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information of the computer assigned like DNS IP address and gateway IP address.
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8) What would you use to connect two computers without using switches? - (correct answer) -Cross
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cables are used to connect two computers without using switches.
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9) What is a domain? - (correct answer) -A domain is a set of computers which network recognizes by
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the internet. It can be used by centrally administer computers. It is created when you install active
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directory.
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10) Tell me if your system is infected by a virus how you will recover the data? - (correct answer) -You
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need to install another Hard Disk with the latest anti-virus software, and an O.S with latest patches.
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Before you start your system, connect the infected HDD as a secondary drive then scan and clean the
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infected hard drive. Once done, you can copy the files into the system.
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11) What is the operating system? - (correct answer) -Operating system acts as an interpreter between
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computer application and hardware. It works as a user interface.
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, 12) What are the types of the operating system or O.S? - (correct answer) -The two types of operating
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systems are:
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NOS: Network Operating System. Examples of NOS- Windows NT, 2000,2003
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SOS: Simple Operating System. Examples of SOS - Windows 95,98, ME
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13) Explain about RAS server? - (correct answer) -RAS means Remote Access Server. It allows
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operating the tool or information that typically resides on a network or IT devices through a
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combination of hardware and software, for example connecting to a printer or file. It is usually used for
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mobile users who are in the network. It uses a telephone line to provide connectivity to its users. It can
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also connect two or more than two offices in the network.
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14) Explain about VPN server? - (correct answer) -VPN means Virtual Private Network. It is a private
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communications network often used by companies or organizations to communicate confidentially over
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a public network. This is used by the mobile users in the network.
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15) What is the difference between RAS and VPN server? - (correct answer) -RAS is truly a local area
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connection between two connections whereas, VPN is a local connection spread over a large area.
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16) What is IAS server? - (correct answer) -IAS means Internet Authentication Service. For many types
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of network access like wireless, authenticating switch and remote access dial-up, they perform
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accounting and auditing, centralized connection authentication and authorization.
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17) What is a Ping command? - (correct answer) -Between two or more devices, to check the physical
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IP connectivity Ping command is used.
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18) What do you mean by clustering? What are the benefits? - (correct answer) -When one or more
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computers work together as a single system by sharing their resources is known as clustering. The
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benefits of clustering are that it reduces the load on one single system by sharing the load also it is
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used for redundancy of the services.
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19) What is a group? - (correct answer) -A Group is a collection of user accounts. It provides a simplified
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administration in the network.
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20) What is the child domain? - (correct answer) -A child domain is the member domain of Windows
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2000 Active Directory.
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21) What are the benefits of a child domain? - (correct answer) -Benefits of the child domain are:
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Low network traffic yi yi
Low administrative overhead
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22) What is OU? - (correct answer) -OU means for Organizational Unit. It is a container within Active
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Directory which can hold users, groups, and computers. It is the smallest unit on which an
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administrator can assign group policy settings.
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23) What is group policy? - (correct answer) -Group policy provides streamlined access to all the users
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in the network. It can be used to define a user's security and networking policies. By group policy, you
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can keep control over certain function like not allowing the users to shut down the system or using the
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control panel or running the command. Group policy is applicable to active directory containers like
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OU, site, and Domain.
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24) What is the difference between permission, rights, and policy? - (correct answer) -"Policy" is
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assigned on active directories, like the site, domain, and OU. The "Rights" are assigned to users and
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groups, whereas, the "Permission" is assigned for network resources like file, folders, and printers.
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