Five Guys Certification Test: Questions With Solutions
If you have issues with greasy floors, doors that won't shut correctly, and haze
in the air, what is likely the problem? Right Ans - Improperly balanced
hood system
Which of the following should you NOT do if a customer has concerns about
allergens in the food? Right Ans - Make judgments about allergen safety for
them
What metric determines morning prep levels? Right Ans - Store sales mix
and forecasted sales
Patties should be smashed into groups of ______ and stacked a total of ________
patties high. Right Ans - 1, 6
Following the daily ____ posted in the back of the house will help you keep
your entire store in good condition. Right Ans - Cleaning Schedule/
Calendar
At night, after you have cleaned the fry filter drawer and reset it with new
paper, where should the drawer be stored? Right Ans - The lower shelf of
the fry dump station
Match the designated use to the correct bucket. Right Ans - a. Cut potatoes,
salt, sugar
b. Grease and cleaning solutions
- White (A or B)
-Orange/Black (A or B)
It is acceptable to have employees that can work one station as long as they
show mastery in that position. Right Ans - False
Cashiers should repeat the order back to the customer before completing the
order. Right Ans - True
The temperature of water for cut fries should not rise above _______ Right
Ans - 55*F, 12.7*C
, How often should employees working the register verify the contents of their
drawers with their manager on duty? Right Ans - Before each shift and
after each shift
It is okay to leave entrances unlocked during prep or closing as long as
nobody is around outside. Right Ans - False
Floor cleaner should be mixed with __ water Right Ans - Cold
Select the proper concentration range for Kay-5 (Chlorine) sanitizer solution.
Right Ans - 50-100 PPM
Where do summit issues if you have problems with bread quality? Right
Ans - Bread Ordering Subscriber System (BOSS)
When cooking a hamburger, how many times should you even out the patty?
Right Ans - 1
Quarterly late-night secret shops, also known as "phantom shops", are looking
for the same items as regular shoppers in addition to signs of _______. Right
Ans - Early closing
If a customer insists on a rare burger you should ______. Right Ans - Ask
them to try one the Five Guys way, on the house
Cut fries turn black when they have been held ____ Right Ans - Too long out
of water
Check the boxes next to the stations that all new employees should be able to
work after their training is complete? Right Ans - Register/ Front of House
Dressing
Grill
Fries
When and where in the United States did Five Guys start? Right Ans - 1986
in Arlington, Virginia
The primary purpose of the shift change is to ______? Right Ans - Set the next
shift up for success
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