WGU Change Management And Innovation - C208 Assessment V1 QUESTIONS AND CORRECT ANSWERS ALREADY A GRADE.
Which three individuals within an organization could play the role of change agent -
ANSWERceo consultant employee
Which of the eight steps described by Kotter is the first step a change le...
WGU Change Management And Innovation - C208
Assessment V1 QUESTIONS AND CORRECT
ANSWERS ALREADY A GRADE.
Which three individuals within an organization could play the role of change agent -
ANSWERceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes
when implementing a change - ANSWEREstablishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ANSWERknowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to these
changes
Which type of change model should this person employ? - ANSWERDescriptive
Which two statements characterize low end disruption - ANSWERit is an innovation that
is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANSWERCommunicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? - ANSWERa consistent vision of the end result of the change
how should training be viewed during organizational change - ANSWERas a worthwhile
investment in a successful transition
How can a leader connect with employees to help sustain organizational change? -
ANSWERoffering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? -
ANSWERDirecting leaders to focus on profit-driven goals, market share, and employee
satisfaction
, What is a common cause for the failure of organizational change - ANSWERunclear
goals
Which role does creative tension play in organizational change according to Peter
Senge? - ANSWERIt drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of
organizational change? - ANSWERanger
which practice can lead to unconscious resistance to attempts at organizational
change? - ANSWERtiring staff with unrelated demands
how can leaders effectively address resistance to change through communications -
ANSWERby being consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according
to Black and Gregersen? - ANSWERMental models can become barriers that prevent
stakeholders' from perceiving the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for
overcoming barriers to change - ANSWERA CEO champions a change process by both
accepting responsibility and providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about
change initiatives - ANSWERas indications that the leadership team has failed to plan
appropriately
How is responding to change resistance in the non-profit sector different from in the the
private sector? - ANSWERmany employees are strongly committed to organizations
mission.
case study:
How could the management team at the pharmaceutical company better implement the
change - ANSWERhire and outside consulting firm to help lead the change initiative
What are the most essential skills required by the leader of an organization
experiencing revolutionary change? - ANSWERdirective and decisive guidance
what is most important when leading an organization through disruptive change -
ANSWERcooperation
which question must be asking in forming a contingency plan for a change initiative? -
ANSWERwhat if
The CEO of a leading automobile manufacturing company is concerned about the long-
range prospects of oil scarcity and its impact on the company.
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