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OMGT 4493 Exam Questions and Answers
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OMGT 4493 Exam Questions and Answers
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OMGT 4493 Exam Questions andAnswers
Downstream - Answer-Processes that are closer to the end customer
EDI - Answer-Using Computers to share data between customers and suppliers
Quality Assurance - Answer-Those activities associated with assuring the quality of a
product or service
Upstream - Answer-Process that are closer to raw materials
Six Sigma - Answer-Approach to process and product design improvement that
emphasizes rapid results.
Quality Management - Answer-The management process that ties together quality
control and quality assurance activities
Quality Dimensions - Answer-1. Perceived quality, 2. Conformance, 3. Reliability, 4.
Durability
Quality Control - Answer-The process relating to gathering data to determine whether
the process exhibits non-random variation
Outbound logistics - Answer-Associated with the movement of products to customers
ISO/TS16949 - Answer-Standard for automotive suppliers
Inbound Logistics - Answer-Movement of purchased goods
ISO 9000:2008 - Answer-Registration standard from the International Organizaion for
Standardization
DMAIC PROCESS - Answer-Six Sigma Improvement Process. 1.Define 2.Measure
3.Analyze 4. Improve 5.Control
User-Based Quality - Answer-If the customer is satisfied the product has good quality
Product-Based Def of Quality - Answer-Quality is found in the components and
attributes of a product
Transcendent Def of Quality - Answer-Quality is something that is understood but nearly
impossible to communicate such as beauty or love.
, Value-Based Quality - Answer-If the product is perceived as providing good value for
the price it has good quality.
Manufacturing-Based Quality - Answer-If the product conforms to design specifications
it has good quality
Serviceability - Answer-A dimension of quality that refers to a products ease of repair
Aesthetics - Answer-A dimension of quality that refers to subjects sensory
characteristics.
Garvins Products Quality Dimensions - Answer-1. Performance 2. Features 3.Reliability
4.Conformance 5.Durability. 6.Servicbility 7.Aesthetics. 8.Percieved quality
Service Quality Dimensions - Answer-1. Tangible 2. Responsiveness 3. Service
Reliability 4. Assurance. 5. Empathy
Strategy - Answer-1. The art of planning military operations
2. What a firm Does
3. A firms long-term plan for attaining objectives
Customer Relationship Management - Answer-A view of the customer that assets the
customer is a valued asset that should be managed
Law Of Diminishing Marginal Returns - Answer-When quality becomes uneconomical
Supply Chain - Answer-Facilities that procures raw materials transforms it into final
products.
Product-Design Engineering - Answer-A form of engineering that involves activities
associated with concept development needs specification final specification an final
design of a product.
Life Testing - Answer-A facet of reliability engineering that concerns itself with
determining whether a product will fail under controlled conditions during a specified life.
Statistical Process Control - Answer-A technique that is concerned with monitoring
process capability and process stability
Deming Prize - Answer-A japanese quality award for individual and groups that have
contributed to the field of quality control.
Contingency Theory - Answer-A theory that presupposes there is no theory method for
operating a business that can be applied in all situations.
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