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OMGT 5373 - Week 1-3 Exam Questions and Answers
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OMGT 5373 - Week 1-3 Exam Questions and Answers
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OMGT 5373 - Week 1-3 Exam Questionsand Answers
All of these are key differences between traditional organizations and customer-driven
organizations, EXCEPT:
a. "Marketing is driven by organizational operational needs" vs "Marketing is driven by
stakeholder returns."
b. "Customers are irrational, a pain, and a bottleneck to profitability" vs "The voice of the
customer is important, with courtesy, empathy, respect and attention required to them."
c. "Decisions are product-driven" vs "Decisions are customer-driven."
d. "Process management focuses on error and defect detection" vs "Process
management focuses on error and defect preventions." - Answer-a. "Marketing is driven
by organizational operational needs" vs "Marketing is driven by stakeholder returns."
___________ means how well the product or service meets the specifications
determined by designers. - Answer-Quality Conformance
The discipline by which quality characteristics are embedded into the product or service
is known as ________. - Answer-Quality Design
____________ works with product design to develop realistic product specifications. -
Answer-Industrial Engineering and process designing
Managing for quality in organizational processes has been referred to as ________
while managing product quality has been referred to as ___________. - Answer-Big Q,
little q
With reference to Cost of Quality (Prevention, Appraisal, Internal Failure, and External
Failure), write the type of cost in the right column for the action or characteristic listed in
the left column. (The costs can be used more than once.)
a. Test and inspection
b. Returns
c. Training
d. Periodically Measuring the Calibration of Instruments
e. Ensuring a design that can be manufactured
f. Recalls
g. Scrap
h. Quality planning
i. Rework - Answer-a. Test and inspection (Appraisal)
b. Returns (External Failure)
c. Training (Prevention)
d. Periodically Measuring the Calibration of Instruments (Appraisal)
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