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OMGT Final Exam Questions with Complete Answers
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OMGT Final Exam Questions with Complete Answers
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OMGT Final Exam Questions withComplete Answers
Business process is a structured set of activities designed to produce a specific output -
Answer-true
Business process management consist of the following steps: - Answer-design,
execute, optimize, monitor
What is not a benefit of using business process management? - Answer-increased
value-added time
Productivity is expressed as - Answer-output divided by input
______ products involve no customization but _________ products are completely
customized driven by actual customer orders - Answer-make to stock, made to order
production environment where a product can be make from common components after
receipt of a customers order - Answer-assemble to order
when an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations - Answer-
benchmarking
Total quality management is a management philosophy characterized by customer
driven quality that permeates the entire organizations - Answer-true
Who is the quality guru best known for his contributions to the quality of the 14 points of
management? - Answer-Joseph Juran
TQM components of customer driven quality is defined into 2 main types: - Answer-
internal and external
What are Garvin's approaches to defining quality? - Answer-Transcendent, User based,
value based
approach to quality defines quality by conformance to the product design through a set
of specifications - Answer-manufacturing based
approach to quality defines quality as providing performance at an acceptable price or
conformance at an acceptable cost - Answer-value based
Who is the most widely recognized quality expert when it comes to TQM? - Answer-W.
Edwards Deming
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