Exam (elaborations)
ITIL 4 Foundation D336 WGU Questions And Answers Latest Update
- Course
- WGU D336
- Institution
- Western Governors University
ITIL 4 Foundation D336 WGU Questions And Answers Latest Update
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Solution 2024/2025Pepper
ITIL 4 Foundation D336 WGU Questions And
Answers | Latest Update
Key Concepts and Definitions
Service Management ANS✔✔ Specialized / organized capabilities to add
value to a customer in the form of a service
Key Concepts and Definitions
Value ANS✔✔ Perceived benefits of something
Key Concepts and Definitions
Customer ANS✔✔ Defines requirements for services
Key Concepts and Definitions
User ANS✔✔ The person who uses the service
Key Concepts and Definitions
Sponsor ANS✔✔ Authorizes the budget for a service
Key Concepts and Definitions
Supplier ANS✔✔ External partner who provides the service
Key Concepts and Definitions
, Solution 2024/2025
Pepper
Organizations ANS✔✔ A group of people with different functions to achieve
a specific objective
Key Concepts and Definitions
Service ANS✔✔ Enabling of value creation without the customer having to
manage cost and risk.
Pest control sells a service to me and I don't care about their product, cost
or labor issues.
Key Concepts and Definitions
Product ANS✔✔ Configuration of resources (created by a organization) that
has the potential to be valuable to the customers
Key Concepts and Definitions
Service Offering ANS✔✔ A specific mix of services and products sold to a
specific customer (Goods, access to resources or Service Actions)
Key Concepts and Definitions
Outputs ANS✔✔ A tangible or intangible deliverable of an activity
**** Key Concepts and Definitions ****
Outcome ANS✔✔ A result for the stakeholder enabled by one or more
outputs
**** Output vs Outcome **** ANS✔✔ Output can be software improvements
that have the outcome of higher productivity
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