Exam (elaborations)
2024 IHOP SOP FOH Study Guide Questions with Solutions
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2024 IHOP SOP FOH Study Guide
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2024 IHOP SOP FOH Study GuideHow long does it take to check restrooms using the 10 restroom standards? - answer10
seconds
At a minimum, how often should restroom cleanliness be checked? - answer Every 30
minutes
What is the server garnish for Strawberry Banana Pancakes? - answer Rosette of
Whipped Topping
What is the server garnish for NY Cheesecake Pancakes? - answer Powdered sugar &
a rosette of whipped topping
What is the server garnish for Double Blueberry Pancakes? – answer Rousette of
Whipped Topping
What is the difference between over-easy and over-medium eggs? - answer The whites
around the yolk are firm for over-medium eggs and soft for over-easy.
What accompanies all large salads? - answerNothing
The "Denver Mix" contains what 2 ingredients? - answerEqual parts diced onions and
diced bell peppers
What are the 5 choices of French Toast for the CYO French Toast Combo? - answer1)
Original French Toast
2) Strawberry Banana French Toast
3) Bananas Foster Brioche French Toast
4) Brioche French Toast
5) Stuffed French Toast
How many pancakes are served with the "Savory Crepes" menu items? - answerNone
What 5 items does a Split Decision breakfast consist of? - answer1) 2 triangles of
French toast
2) 2 eggs
3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
What kinds of breakfast meat come with the Breakfast Sampler? - answer1) 2 bacon
strips
, 2) 2 pork sausage links
3) 2 ham slices
What automatically comes with the Egg White Vegetable Omelette? - answerMixed
Fruit
How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes? -
answer4
Which 5 sides can be chosen to accompany any omelette? - answer1) 3 Buttermilk
Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
What 2 things should be repeated to a phone-ahead guest after they arrive and their
pick up their order is ready? - answer1) Repeat their Full Order
2) Repeat the Total Amount Due
What 4 pieces of information must be added to a carry out phone order when entering it
into the POS? - answer1) Name
2) "To-Go" order designation
3) Phone number
4) Pick-up time
What should be done immediately after writing down a carry-out phone order? -
answerRead the full order back to the guest, including any modifications
What two things should be asked of a guest after they place their order by phone? -
answer1) Name
2) Phone Number
What is the maximum amount of money that can be put on an IHOP gift card? -
answer$500.00
What are the 2 best times to sell IHOP gift cards to customers? - answer1) Dropping off
their check
2) Picking up their check
What is it called when guests pay for their meal at a cashier stand? - answerCashier
Banking
How should it be addressed when a guest voices concerns when leaving? - answerUse
the BLAST method to address their concerns
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